Team Leader, Merchandising Operations

About Us

Established in 1972, Guardian Health & Beauty is Singapore's Number 1 Health and Beauty retailer. With more than 124 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers' health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today's customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the "Click & Collect" services. For more information, please visit Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

Our Tagline - Create Possibilities Everyday.

Are you ready to explore new possibilities and be part of something exciting? At DFI, your work creates real impact, driving innovation across Asia and touching millions of people. Every day brings fresh opportunities to learn, grow, and create the future.

At DFI, we're committed to your growth in a fast-evolving world. Whether you're exploring new roles, diving into different areas of our business, or even aiming to lead your own store, the path is open to you. Your journey with us is full of possibilities.

Job Purpose

The Lead, Set up Operations,  is responsible for driving seamless execution of store merchandising during renovation, opening and closure activities for Guardian SG. This role acts as the central coordinator between multiple internal stakeholders—Commercial, Marketing, Space Planning, Project, Design, Supply Chain, Distribution Centre, Central Operations, and Area Managers, and leading a team of merchandiser —to ensure timely, accurate, and aligned merchandising rollouts.

Key Responsibilities

Project Coordination & Planning

• Lead end-to-end planning and execution of store merchandising activities including store renovation, opening, closures, refurbishments, launches, and seasonal campaigns.
• Collaborate with Space and Design teams to understand and incorporate store layouts and fixture requirements.
• Work with the Project and Central Ops teams and Area Manager to ensure alignment on timelines and execution readiness.
• Plan the schedule of the team

Stakeholder Management

• Serve as the key liaison across cross-functional teams to coordinate merchandising timelines, store readiness, and resource allocation.
• Align with the Commercial team to ensure product placement, stock availability, and planogram accuracy.
• Partner with Marketing for the timely delivery and installation of POSM and campaign materials.

Operational Execution

• Coordinate with Distribution Centre and Supply Chain to ensure stock deliveries align with merchandising timelines.
• Monitor and troubleshoot any last-minute operational issues to minimize store downtime.
• Support Area Managers and mechanising teams with clear merchandising briefs and execution plans.

Process & Performance Improvement

• Identify gaps in coordination, communication, and planning; implement process improvements to drive execution efficiency.
• Maintain post-mortem documentation and reporting for each rollout for learning and future improvements.

Requirements

• Minimum diploma or degree in Business, Retail Management, or related field.
• At least 5 years of experience in retail merchandising operations or cross-functional project coordination.
• Strong stakeholder management and communication skills.
• Organized, hands-on, and capable of managing multiple projects with tight deadlines.
• Working knowledge of store operations, supply chain, and marketing execution preferred.