Desktop Support Engineer

6 days ago


Singapore BASIL TECHNOLOGIES PTE. LTD. Full time $20,000 - $30,000 per year

Job Description:

As a Desktop Support Engineer, you will play a key role in supporting end-users with their day-to-day technical issues. This position involves both hardware and software troubleshooting, configuration, and user support, ensuring minimal disruption to operations.

  • Key Responsibilities:

Provide technical support for desktop and laptop systems, including installation, configuration, and maintenance.

  • Troubleshoot hardware, software, and network connectivity issues.
  • Manage user accounts and permissions via Active Directory.
  • Provide support for Microsoft Windows 10/11, Office 365, and other standard business applications.
  • Assist in maintaining and supporting mobile devices (iPhones, iPads, Android devices).
  • Set up and support audio/visual equipment for meetings or presentations.
  • Support remote users via VPN and remote access tools.
  • Maintain accurate documentation of user issues and resolutions using ticketing systems (e.g., ServiceNow, Remedy).
  • Perform routine system maintenance tasks, updates, and patching.
  • Coordinate with other IT teams and escalate unresolved issues as necessary.
  • Required Skills & Qualifications:
  • Minimum of 3 to 5 years of experience in a Desktop Support or IT Support role.
  • Strong knowledge of Microsoft Windows operating systems, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS, DHCP).
  • Familiarity with Active Directory, Exchange, and Office 365.
  • Experience with remote desktop tools and ticketing systems.
  • Excellent troubleshooting, communication, and customer service skills.

Ability to work independently and prioritize multiple tasks.

Job Type: Contract

Contract length: 12 months

Pay: $2, $2,300.00 per month

Benefits:

  • Professional development

Work Location: In person



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