Workplace IT Security Engineer

3 days ago

Singapore Singtel Full time $90,000 - $120,000 per year
  • Provide escalated troubleshooting and support assistance for Workplace IT security technologies as well as for native and 3rd party security and workplace endpoint management tools
  • Provide capacity planning and performance monitoring to sustain and improve mobility service availability
  • Ensure thorough testing of solutions for functionality and compatibility
  • Coordinate service/support needs with vendors, application support teams, and internal teams through effective partnership, collaboration and communication
  • Provide change request leadership for the deployment of application or infrastructure related changes
  • Participate in application troubleshooting and security incident problem resolution with other infrastructure teams, including application, storage, messaging, and server teams.
  • Represent the team in change, incident and problem management calls and manage request queues
  • Maintain and define hardware, software, and configuration standards (Operational Runbooks and Playbooks)
  • Partner with other Product Infrastructure teams to apply standards and policies relevant to operational excellence
  • Participate in on call rotation where necessary.
  • Respond rapidly to unplanned events, including after-hours for critically urgent issues.
  • Support Incident Response Team to help in analyzing, forensics, containing, and coordinating technical elements of response
  • Prepare monthly or quarterly reports which summarize all of the vulnerability statistics for the entire enterprise level workplace endpoints.
  • Manage the procedures, the tools, and serve as a subject matter expert for antivirus, anti-malware, and intrusion prevention processes and technologies deployed on workplace endpoint devices
  • Manage the process and serve as a subject matter expert for hardening the configuration of various workplace endpoint devices including utilizing appropriate group policy settings, file permissions and access controls to increase workplace endpoint IT security.
  • Maintains expertise to function as subject matter expert in multiple technical and business disciplines
  • Provide leadership towards accomplishing major upgrades and new product onboarding deployments in the area of Workplace Endpoint IT Security.
  • Coordinate and expedite support cases with workplace endpoint IT security technology vendor and product management teams.
  • Familiarity with best practices for policy and mobility standards
  • Device Policy configuration (iOS and Android)
  • Workplace Persona policy configuration and troubleshooting.
  • Compliance policy configuration and troubleshooting
  • Patch management advocacy and compliance
  • Support and mentor team members
  • Evaluate existing security tools and document security enhancements or procedures to mitigate risks
  • Serves as an advocate for secure computing practices and procedures.
Skills for Success:
  • Degree/Diploma in IT, Electronics Engineering or equivalent
  • 5 – 8 years working experience
  • 5 years EUT related in a large enterprise (>2000 staff) with multi-location.
  • Microsoft Windows Servers.
  • In depth knowledge of Proxy
  • Microsoft Technologies include Active Directory, Exchange, O365, SCCM, File and Print services
  • Management of Microsoft Windows, MacOS, iOS and Android clients
  • Working experience of using ServiceNow

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