IT Support Specialist

3 days ago

Ang Mo Kio New Town, Singapore KYEC (S) Pte Ltd Full time $40,000 - $60,000 per year

1. End-User & Technical Support

· Provide first-line support for office productivity and collaboration tools (Microsoft Office Suite, Teams, SharePoint, Google Workspace, email, etc.).

· Troubleshoot and resolve hardware, software, and network issues related to desktops, laptops, printers, scanners, and copiers.

· Deliver timely and professional support to users, ensuring minimal disruption to business operations.

2. System & Workplace Maintenance

· Perform routine checks, updates, and system backups for office IT systems.

· Assist in implementing patches, upgrades, and security measures in collaboration with the IT infrastructure team.

3. Training & User Guidance

· Provide guidance and basic training to staff on the effective use of office automation tools and IT systems.

· Prepare simple user guides, FAQs, and training materials to promote self-service and reduce recurring issues.

4. Incident & Ticket Management

· Record, track, and manage support requests via helpdesk ticketing systems (e.g., ServiceNow, Jira, Zendesk).

· Ensure timely resolution and escalate complex issues to senior IT teams when necessary.

5. Documentation & Reporting

· Maintain accurate logs of incidents, solutions, and recurring issues for future reference.

· Generate regular reports on support activities, resolution times, and system performance.

6. Collaboration & Deployment

· Work closely with business teams to understand IT needs and align support services with business requirements.

· Assist in deploying, testing, and configuring new IT systems or productivity tools.

Role Requirements

· Diploma or Degree in IT, Computer Science, or related field

· –3 years' experience in IT support/helpdesk/desktop support

· Strong knowledge of Microsoft Office, Teams, SharePoint, and Google Workspace

· Familiar with helpdesk/ticketing systems (e.g., ServiceNow, Jira, Zendesk)

· Basic knowledge of networking and computer hardware

· Good troubleshooting and problem-solving skills

· Strong communication and interpersonal skills

· Able to handle multiple tasks and work well under pressure

· Relevant certifications (e.g., CompTIA A+, Microsoft Office Specialist, ITIL) will be an advantage

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