Customer Support cum Admin

5 days ago

Central Region, Singapore ACExcellent Consulting Pte Ltd Full time $40,000 - $60,000 per year
  • For a Foreign-owned Specialty Parts firm
  • Global Customer Base
  • Working hours: 1.30pm to 6pm (Mon-Fri)

Job Description

  • Liaise with overseas factories/clients: on all project-related matters.
  • Communication: Add relevant contacts to the WeChat and WhatsApp groups and ensure project updates are shared promptly.
  • Schedule follow-up: Ensure no delays against the agreed timeline with both factory and client. This includes pre-production samples, production samples, inspection dates, and ETD.
  • Sample monitoring: Verify that packaging size and design follow instructions. Track corrections based on our comments and ensure revised samples are properly updated.
  • Cost/Price updates: Update the cost table based on factory cost changes and client prices. Ensure updates are reflected accurately and reviewed by the supervisor.
  • Purchase Orders (POs): Ensure timely issuance of POs to the factory and from clients. Follow up with clients and third parties as necessary. Upload all POs to the corresponding Drive folders.
  • Shipping documents: Create and upload all shipping documents to the designated Drive folder.
  • Courier management: Arrange/booking pick up and track sample shipments to clients/ vendors.
  • Other admin tasks

Requirements

  • Min 3 years of relevance experience
  • Able to multi-task
  • Proficient in MS Office
  • Able to speak Mandarin

Working location: Central

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