L2 Application Ops Engineer

2 weeks ago

Singapore KRIS INFOTECH PTE. LTD. Full time $80,000 - $120,000 per year

Job Description:

Performing all run activities in respect of CA-CIB process, ensuring :

  • SLA and priorities are respected.
  • Appropriate reaction, in line with the severity of an incident or escalation.
  • CA-CIB process are dully followed (service request, change, incident, problem management).
  • Management of technical issues, escalations and ensuring good level of delivery.
  • Primary operational technical support and assist the functional support teams.
  • Good collaboration between various teams within ITS and also BLI.

Continuous improvement of service:

  • Propose improvement and solution to reduce repetitive tasks.
  • Improving complex operations (DRP, Migrations, Major maintenance etc.).
  • Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.).
  • Reducing time-to-market by implementing CICD pipelines where possible.
  • Improve and standardize existing workflow processes and framework.
  • Bridging the gap between Dev and Ops.

Managing knowledge within the team:

  • Share the knowledge within AS teams through the WIKI.
  • Promoting knowledge sharing within the organization (trainings, documentations etc.).

Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…):

  • Act as global coordinator main events.
  • Review of major releases roadmaps.
  • Ensure post checks are documented, performed and report is shared.

Requirements:

Qualifications and Profile:

  • The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.

Functional:

  • No functional skills required. Experience in a banking environment is obviously a plus.

Technical and process:

  • Minimum 3 years of experience with UNIX environments.
  • Minimum 3 years of experience in scripting languages such as Python, Powershell.
  • Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes.
  • Experience with task schedulers such as Control-M.
  • Good understanding of IT ecosystems and application architectures.

Knowledge about:

  • CICD pipelines, ITIL practices, Agile practices, Lean.
  • Observability tools such as Grafana, Kibana, Prometheus, or Dynatrace is a plus.

Soft skills:

  • Good analytical and problem solving skills.
  • Proactive and able to propose new ideas.
  • Positive attitude towards continuous learning and improvement.
  • Team player.
  • Curious about new technologies.

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