Operations Lead/ Executive

The Operations Lead / Executive plays a vital role in supporting and leading the operational excellence of the store. This role ensures smooth execution of all stock, inventory, and back-of-house processes while maintaining visual and operational standards that reflect the Alo brand. The position works closely with the Operations & Visual Merchandising Manager to achieve business goals, optimize workflow efficiency, and uphold the highest store standards.

1. Operations & Inventory Management

• Oversee and execute inventory processes including receiving, processing, replenishment, stock transfers, and reverse logistics.
• Maintain stock accuracy and minimize shrink through proper documentation, stock counts, and audits.
• Investigate discrepancies and escalate process or system gaps to management.
• Ensure the stockroom is organized, safe, and compliant with company standards.
• Maintain adequate supply levels (e.g., packaging, cleaning materials, and visual tools).

2. Visual Merchandising & Store Support

• Collaborate with the Visual Merchandising team to execute floor set changes, new product launches, and promotional displays.
• Support visual standards and sales floor recovery throughout the day.
• Ensure stock is efficiently replenished to maintain an optimal shopping experience.
• Assist in coordination for retail activations, events, or new color/product launches.

3. Cashiering & Operational Excellence

• Support cashiering responsibilities including daily cash floats, reconciliation, and safeguarding assets.
• Ensure all operational tools, systems, and equipment function properly; escalate technical issues promptly.
• Perform sales reconciliation, investigate discrepancies, and implement preventive measures to mitigate financial losses.
• Adhere to company policies and procedures to protect store assets and ensure compliance.

4. Business & Reporting

• Partner with the Operations Manager on reporting, budgets, expenses, inventory control, and vendor management.
• Assist with regular operational reports, audits, and documentation submissions.
• Provide data-driven insights to improve efficiency and support business decisions.
• Move dynamically on the sales floor to assess business needs and support both team and guests.

5. People Leadership & Collaboration

• Lead by example in daily operations and guest experience.
• Coach and guide team members to ensure operational standards are consistently met.
• Foster teamwork across Sales & Service and Visual teams for seamless daily execution.
• Provide feedback to management to drive continuous improvement and individual growth.
• Support cross-functional projects and company-level initiatives as assigned.

6. Safety & Maintenance

• Maintain a safe and clean working environment in compliance with brand and local standards.
• Ensure all store equipment and facilities are in good condition and issues are resolved in a timely manner.

Perform any other duties as assigned by Management to support store operations and overall business needs.

Requirements

• 2+ years of experience in a client-focused, sales-driven environment, with demonstrated leadership abilities preferred.
• Proven ability to coach and develop team members, fostering individual and team growth.
• Strong organizational skills, attention to detail, and the ability to prioritize effectively in a fast-paced environment.
• Passion for delivering exceptional guest experiences and building genuine connections.
• High energy, enthusiasm, and the ability to integrate fun into the workplace.
• Self-motivated, results-driven, and capable of excelling both individually and as part of a team.
• Strong interpersonal and communication skills, both verbal and written.
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook).

Only shortlisted candidates will be contacted for further consideration. We appreciate all applications, but due to the volume of applications, only those selected for interviews will be notified. Thank you for your interest in joining our team.