Account and Relationship Manager, Health and Wellness
22 hours ago
Job Summary
We are looking for a self-motivated Account and Relationship Manager who is passionate about delivering exceptional client service and promoting health and wellness at the workplaces. Successful candidates will play a pivotal role in managing our Health Services client accounts, as well as contribute to building our brand presence in the health services industry in Singapore.
This is a remote role with recurring site visits, programme audits and team meetings at the office.
Key Responsibilities
a Client Servicing & Account Management
- Understand client requirements and partner with them to bring health and wellness programmes to their workplaces.
- Deliver exceptional account management service to key stakeholders and co-curate, plan and deliver health and wellness programmes for tenants, patrons and members of public
- Build and maintain strong, long-term relationships with all clients to drive up programme participation rates
- Provide necessary support (e.g. administration, coordination) and conduct periodic quality checks to ensure seamless delivery of health & wellness programmes by service providers
- Meet and exceed performance metrics around customer satisfaction levels
- Perform needs and data analyses and provide recommendations to fine-tune the effectiveness of programmes
b. Administration & Quality
- Adhere to AKG, Project and local Government guidelines, policies and procedures at all times
- Ensure details on all systems are updated in a timely and accurate manner
- Provide accurate and timely reporting on all relevant activities
- Maintain strict confidentiality of client information in accordance to PDPA requirements
Skills and Knowledge Requirements
- Minimum Degree qualification
- Minimum of 3 years of relevant experience in a client-facing (i.e. account management) or programme planning role (experience in wellness programme curation / wellness events planning will be a bonus)
- Passionate about health and wellness and promoting health
- Evidence of achieving targets across a broad range of KPIs including customer satisfaction
- Excellent verbal, written, and interpersonal skills, preferably bilingual in a local language
- An organised and effective planner with an eye for detail
- Analytical, resourceful, and adept at thinking 'outside the box'
- Ability to manage conflicting priorities and demonstrate strong negotiation skills to resolve issues
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- IT-savvy with the ability to pick up new systems / software
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