Client Service Executive

1 day ago

Tampines, Singapore Quantum Leap Career Consultancy Full time

Are you passionate about luxury and delivering outstanding customer service?

Our client, home to prestigious luxury brands, is looking for a dedicated Client Service Advisor to manage service, sales, and after-sales requests while upholding the brand's identity and vision.

Your Role: As a Client Ambassador, you will be the representative, ensuring that every customer interaction reflects our quality standards. You'll manage sales inquiries, assist with service requests, and provide valuable feedback to improve the customer experience. This is a dynamic role requiring exceptional communication skills and a deep understanding of luxury service.

Key Responsibilities:

  • Handle inbound and outbound customer contacts via phone, email, live chat, and social media across the SEAO region
  • Facilitate online and phone sales to meet set goals and targets
  • Provide detailed information about our brands while collecting and sharing customer feedback
  • Accurately process customer data in accordance with our data security policies
  • Identify and report customer satisfaction trends to drive continuous improvement
  • Collaborate with our Customer Service team to handle repairs and after-sales requests
  • Ensure all interactions adhere to Richemont's policies, maintaining professionalism and brand integrity at all times

Requirements:

  • Proven experience in call center/customer service management
  • Knowledge of CRM systems (ideally Salesforce), telephony, and social media management tools
  • Experience with quality monitoring and customer satisfaction strategies
  • Proficiency in English and Vietnamese to support our Vietnamese clients
  • Strong relationship-building skills and a commitment to delivering the highest level of customer service

With our client, you will be part of a prestigious luxury group committed to excellence. We offer a collaborative and enriching environment where you can thrive while delivering exceptional service.

Working Schedule: 5 day work week (including weekends and /or Public holidays)

Work Timing: Shift hours, no overnight shifts

Working Location: Tampines (5min walk from MRT)

  • Executive, Client Services

    2 weeks ago

    Tampines, Singapore Kingsmen Exhibits Pte Ltd Full time

    **A Day in the Life**: - Assist the project team in implementing events/projects on-site - Communicate with clients from event preparation to planning and execution - Manage clients' expectations regarding project, event, or exhibition - Service existing clients by understanding their requirements and providing cost control - Attend events to gain a good...

  • Front Desk Executive

    2 weeks ago

    Tampines, Singapore Richdale International Executive Search Full time

    **Job Summary**: The Front Desk Executive is the face of the organization, responsible for creating a welcoming atmosphere and providing top-tier service to visitors, clients, and employees. This role involves managing front office operations, handling administrative support, and ensuring smooth day-to-day communication within the office. **Key...

  • Global Client Services Manager

    2 weeks ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** Experience a seamless onboarding journey with Global Client Service+, where we partner with you to proactively address potential challenges and ensure smooth transaction flows from implementation to full product usage. As an Onboarding Specialist within the Global Client Service Plus team, you play a crucial role in ensuring a seamless...

  • Business Development Executive/senior/manager

    2 weeks ago

    Tampines, Singapore Richdale International Executive Search Full time

    **Job Summary**: **Key Responsibilities**: - Research and identify new business opportunities within the B2B space, including large retailers, department stores, e-commerce platforms, and fragrance wholesalers. - Generate leads through cold calling, networking, industry events, and referrals. Develop strategies for lead generation through various marketing...

  • Apac Solution Center- Client Service- Associate

    1 week ago

    Tampines, Singapore JPMorganChase Full time

    **JOB DESCRIPTION** This is an exciting opportunity to work with our clients for a dynamic and growing business within JPMorgan Payments! As a Client Service Associate, you will be at the forefront of client interaction, ensuring their needs are met with the highest service levels. This role offers career growth, allowing you to develop your skills in a...

  • Customer Service Executive

    5 days ago

    Tampines, Singapore Search Personnel Pte Ltd Full time

    Position : Customer Service Executive (COLD CALLING/ FREIGHT/ Shipping) -ALL WELCOMELocation : Tampines Industrial CrescentWorking hours : 5 working days, Monday-Friday 8:30- 5:30Salary (commensurate with experience) : Basic up to $3500+ Performance BonusDuration : PermIndustry : Freight Forwarding IndustryMain Responsibilities:Attending to Customer's...

  • Customer Service Executive

    6 hours ago

    Tampines, Singapore International SOS Full time

    **Key responsibilities**: **Responsibilities**: - Manage cases in line with the key directive of Assist First, Verify Later - Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided - Demonstrate an understanding of all key clients’ Operations and...

  • Full-time Customer Service Officer

    2 weeks ago

    Tampines, Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    **The Job**: - Handle booking of golf slots for members and corporate members - Perform registration and issuance of course tickets - Keying in of golfers’ scorecards - Answering of phone enquiries - Tally all transactions made for the day and ensure errors are amended and accountable for by the end of the shift/day - Ensure that ISO Quality Procedures...

  • Full-time Executive

    4 days ago

    Tampines, Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    **The Job**: - Handle major club and other golfing events and ensure they run smoothly, Including liaison with committee member, organizations/organizers pertaining golf event, condition of competition (CoC), course preparation work & liaise with various department (maintenance, event management, security) and take care team of Golf Operation staff -...

  • Service Ambassador Executive

    2 weeks ago

    Tampines, Singapore CRESTAR ENTERPRISE PTE. LTD. Full time

    At Crestar, we don’t just move air — we move ideas. As a leader in ceiling fan innovation and energy-efficient climate solutions, we’ve been helping homes and businesses stay comfortable, stylish, and sustainable for over 20 years. We are looking for **Service Ambassador Executives** to join our company. The role involves providing prompt support...