Sales Supervisor

4 days ago

Changi Airport, Singapore WHSmith PLC Full time $30,000 - $60,000 per year

Accountabilities:

Team Leadership & Operations

  • Supervise and support retail staff in their day-to-day duties.
  • Lead by example on the sales floor, ensuring excellent customer service and engagement.
  • Assist in training and onboarding of new staff.
  • Monitor shift schedules, breaks, and staff deployment to maintain efficiency.

Sales & Customer Service

  • Ensure consistent delivery of excellent customer service.
  • Handle customer feedback, queries, or complaints promptly and professionally.
  • Support the Store Manager in achieving daily and monthly sales targets.
  • Promote upselling and cross-selling initiatives among team members.

Store Presentation & Standards

  • Ensure visual merchandising and product displays meet brand and promotional guidelines.
  • Maintain cleanliness and organisation of the store, including stockrooms and POS areas.
  • Monitor store safety, hygiene, and adherence to airport and company security protocols.

Inventory & Stock Management

  • Assist in receiving, unpacking, and organizing deliveries.
  • Conduct stock counts and help minimize stock loss through proper control procedures.
  • Monitor stock levels and coordinate with the Store Manager for timely replenishment.

Cash Handling & Reporting

  • Perform POS transactions, refunds, and end-of-day cash reconciliation.
  • Ensure accurate daily reporting and assist in sales audits when required.

Requirements

  • Proven experience in retail, with at least 1–2 years in a supervisory or team lead role.
  • Strong leadership and interpersonal skills.
  • Customer-focused mindset with excellent communication skills.
  • Ability to work in a fast-paced environment, including weekends and public holidays (based on airport shift rotations).
  • Basic knowledge of inventory systems and POS operations.
  • Physically fit to manage stock and assist with store setup or replenishment.
  • Able to work rotating shifts (including early morning and night shifts if necessary)

*To be successful in role, valid security checks must be completed.

At our Travel Stores, you will help our customer before or after their trip, by assisting them with queries, advice and great service. You will ensure that your team keeps our stores looking there best, replenishing stock, handling deliveries, and creatively merchandising new displays, all whilst remaining a friendly face within the store. Thanks to your great service, wherever our customers are going, you can be sure they will always remember WHSmith.

Job Type: Full-time, Permanent,

Pay: $2, $3,000.00 per month

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance

Schedule:

  • Rotational Shift:

· A shift = 5.45AM*- 3.30PM // 7.00AM - 4.45PM

· B shift = 3.15PM - 1.00AM* // 1.15PM PM // 2.15PM AM*

*Transport provided for odd hours.

Supplemental Pay:

  • 13th month salary
  • Overtime pay
  • Performance bonus

License/Certification:

  • Singapore residency (Required)

About us

WH Smith is one of the World's most popular bookseller, newsagent and convenience retailers and is loved by millions of customers who shop in our Stores across the world. But did you know we've been around since 1792 and have over 14,000 employees across the globe, we want everyone to feel welcome and we've lots to celebrate. We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism. Whilst continuing to empower our sustainability promise of Planet, People and Community.

  • Retail Supervisor

    12 hours ago

    Changi, Singapore RI LUXURY PTE. LTD. Full time $45,000 - $55,000 per year

    An authentic Swiss family heritage spanning decades from the first Läderach chocolate factory in 1962, the Läderach family continues pursuing their passion and commitment to luxury chocolate.We are looking for a motivated and passionate Retail Supervisor to join our team. This role is ideal for someone who enjoys leading a team, providing excellent...

  • Cag X-ray Supervisor

    2 weeks ago

    Changi Airport, Singapore United Engineers Limited Full time

    **Location: Changi Airport** **Posting Date: 24 Sep 2024** **The Job** Lead a team of engineers/assistant engineers to plan and execute maintenance work dliligently Ensure all customers complaints and service requests are attended to promptly and in compliance with Service Level Agreement Ensure services and projects are delivered and completed on...

  • Travel Retail Sales Supervisor

    2 weeks ago

    Changi, Singapore The Shilla Duty Free Full time

    **Manage all Frontline Staff assigned** - Be a Leader to motivate and guide team members in becoming true Shilla Ambassadors - Assist Retail Manager / Senior Retail Manager on recruitment needs - Drive sales and work on sales initiatives to maximize sales potentials to achieve sales targets - Handle all employee disciplinary matters, provide counselling and...

  • Finance Executive

    14 hours ago

    Changi Airport, Singapore Crowne Plaza Hotel Changi Airport Full time $60,000 - $80,000 per year

    Under the general supervision of the Manager and the Director of Finance and Business Support, As a Finance Executive, you will ensure all procedures have to be aligned with the hotel's guidelines and policies.A little taste of your day-to-dayEvery day is different, but you'll mostly be:Assist in ensuring team member performance is productive and all team...

  • Intern, Sales Administration

    2 weeks ago

    Changi, Singapore ROHDE & SCHWARZ GmbH & Co. KG Full time

    **Your tasks**: - Support sales and marketing events (e.g. trainings, seminars, workshops etc.) for the Singapore Sales Team. Includes and not limited to events preparation, logistics and administrative support, events management - Packing, ordering and replenish of Promotional Materials from Rohde & Schwarz Munich (eg. Product Brochure, Datasheet,...

  • EVENT SALES @ Changi City Point L1 atrium

    4 days ago

    Changi, Singapore WINTER TIME PTE. LTD. Full time $6,000 - $20,000 per year

    Job Scope ⋆ Setup and dismantle packing⋆ Maintain clean environment thru housekeeping⋆ Promote apparel, travel related merchandise⋆ Assist Incharge in daily operational matters「 PERFORM SIMPLE DUTIES AS ASSIGNED BY SUPERVISOR 」Job Requirements Training will be providedNo smoking break.Freelancer are required to stay within the hall throughout...

  • Fitness Supervisor

    2 weeks ago

    Changi, Singapore National Service Resort & Country Club Full time

    **The Job**: - Planning fitness instructor staff duty rosters - Equipment’ conditioning (prevent defects and rust). Maintain cleanliness & tidiness of the Fitness Centre - Ensure all Fitness Instructors assist the members while they are doing their workout - Ensure all instructors are well groomed and properly attired at all times - Manage and motivate...

  • Customer Care Assistant

    2 weeks ago

    Changi, Singapore House of Kashkha Sdn Bhd Full time

    **Job description** **Job Requirements**: - Min. Experience: Strong experience related to retail industries as a **Promoter.**: - Fluent in English - Can speak mandarin are advantage. **Responsibilities**: - Carry out stock take and replenishment - To ensure sufficient manpower to run the daily/public holidays operation. - To report the relevant...

  • full-time Fitness Supervisor

    2 weeks ago

    Changi, Singapore National Service Resort & Country Club Full time

    **The Job**: - Planning fitness instructor staff duty rosters - Equipment’ conditioning (prevent defects and rust). Maintain cleanliness & tidiness of the Fitness Centre - Ensure all Fitness Instructors assist the members while they are doing their workout - Ensure all instructors are well groomed and properly attired at all times - Manage and motivate...

  • Shipping Coordinator

    2 weeks ago

    Changi, Singapore Ingram Micro Full time

    Coordinate and liaise with courier service providers to ensure seamless delivery processes. - Handle daily sales submissions through the intranet, ensuring processing is completed within the Service Level Agreement (SLA) of 2 hours. - Manage the delivery failure intranet portal by promptly submitting reported cases from couriers. - Manage the Local delivery...