Competence Development Specialist

3 days ago

Singapore Prudential plc Full time

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:

The Competence Development Specialist will report to the Team Lead of Competence Development and be part of the Distribution Risk unit who provide support by promoting salesforce competence in advisory processes, market conduct, and roles of sales staff. Ensures governance of Pre-Transaction Checks and Fit & Proper monitoring. Collaborates with Risk, L&D, and Distribution teams to deliver learning and coaching, while building strong relationships across the salesforce.

Job Description:

  • Assist in promoting awareness on standards with focus on Sales Advisory Process, Market Conduct, and Roles & Responsibilities of Sales Representatives and Supervisors

  • Support the review of existing execution methodology and propose ideas and enhancements to improve effectiveness

  • Monitor and ensure seamless end to end process of Pre-Transaction Checks (PTC) for One Agency's new business submission, working closely with the outsource team to identify areas of weakness for remediation and quality improvement

  • Coordinate the submission of Fit and Proper (F&P) Monitoring requirements and updating representatives in the PTC and F&P monitoring register.

  • Maintain the applicable sanction tracker for Competence Development Team

  • Identify and analyze key trends, highlighting any areas of concern that require attention and escalation to the relevant stakeholders for prompt remediation

  • Participate in ad-hoc projects and initiatives as needed

Who we are looking for:

Competencies & Personal Traits

  • Knowledge of regulatory compliance requirements of the Financial Advisers Act and the Life Insurance Association of Singapore

  • Exposure to working with sales representatives in a regulated environment.

  • Familiarity with Needs-Based Sales Advisory Process.

  • Independent and willing learner

  • Collaborative and personable team player

  • High attention to details

Working Experience:

  • 2 to 3 years of relevant work experience in an insurance company, bank or other MAS-regulated financial institution

Education / Professional Qualification:

  • Degree / Diploma in any discipline

  • Relevant insurance license such CMFAS M5, M9 and HI qualifications will be an advantage

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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