
Import Customer Service Executive
4 days ago
Our client, a well-known company is looking for candidates for the position of Import Customer Service Executive.
RESPONSIBILITIES
- Act as single point of contact for Airfreight Import.
- Manage internal and external customers for the movement of import shipments.
- Follow up on urgent shipments pro-actively.
- Liaise effectively with different level of stakeholders like Warehouse / Operations / Billing / Sales.
- Ensure that customers' expectations are being met and mapped in SOP.
- Regular Business Review with Customers – Monthly BR or Quarterly BR.
- Perform ad hoc tasks as assigned by Immediate Superior.
- Perform End to End Process which include Billing.
- Follow up with Customer on any Billing Disputes.
REQUIREMENTS
- Experienced in Airfreight Import handling and able to work with different levels of stakeholders.
- Possess good communication skills and problem-solving ability.
- Good working attitude and willing to learn the required new job skills.
- Good command in using Microsoft Excel for Reporting.
- Able to work on weekends if required.
Interested candidates who wish to apply for the advertised position, please click on "Apply". We regret that only shortlisted candidates will be notified.
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