Key Account manager

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,700 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world's leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Your Team

You will be part of a commercial team managing client relationships and new business developments activities in the region.

Your Mission

You will be responsible to manage and further develop our customer portfolio in the region as well as managing and coordinating all commercial and contractual aspects between Avaloq and its customers.

This includes mastering the upselling process for products and services, ensuring compliance with the various contracts, overseeing financials, handling operational business and fostering fruitful collaboration.

Other responsibilities include:

• Build and maintain effective long-term relationships with key stakeholders of highly complex accounts (international or multi-sites, etc…) to ensure a high level of satisfaction, profitable account and increasing revenues by upselling activities
• Build up in-depth knowledge of the customer's business, build up and maintain a network within the customer on various levels (IT, Business, team-leader, management leads, upper Management). Identify the major decision-makers and maintain relationship
• Coordinate inside Avaloq the different functions serving the customer like service management, banking operations, project delivery, product sales, application management services or IT infrastructure to ensure an aligned approach to customer topics/issues/requests and address inefficiencies or failures in service delivery in tight collaboration with service management Act as the central point of coordination for On-Premise and SaaS solution delivery, engaging Avaloq stakeholders across multiple functions. Foster effective communication and alignment to ensure smooth implementation and ongoing support
• Ensure consistent communication to each of the client stakeholders as first point of contact and serve as escalation point and primary interface for all products and services
• Conduct user and customer satisfaction surveys
• Manage commercial discussions, handle contract negotiations and billing/ invoicing control
• Ensure projects follow-up with the client
• Increase actively the share of wallet by promoting Avaloq products and services (offers preparation) and identifying opportunities, promoting and proposing new products or services to the existing clients
• Ensure opportunity management and customer account plans are updated regularly in Avaloq's CRM

• At least 8-12 years of relevant sales experience up-selling to Banks, preferably in software and/or wealth management products in both On-Premise and SaaS Models
• Experience in several banking domains
• Bachelor's/Masters' from a recognized institute, preferably specializing in Business / Banking / Computer Science related disciplines.
• Prior experience in managing and selling banking software packages
• Bachelor's/Masters' from a recognized institute, preferably specializing in Business / Banking / Computer Science related disciplines
• Strong in creating trustworthy long-term relationships with demanding stakeholders in situations of conflicting interests
• Savvy in networking
• Exceptional problem-solving skills
• Ability to maximize customer value and embrace intrapreneurship
• Strong in communication, presentation and conflict management skills
• Capable in generating trust and manage resources effectively
• Process competence and adherence  Demonstrate proficiency in organizational processes and adherence to defined procedures
• Prior work experience in South East Asia markets

You will get extra points for the following

• Knowledge and experience in the wealth management industry
• Experience in selling large IT and business outsourcing / operations engagement

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. 

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. 

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. 

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.  

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