TDI - Technology Service Analyst - NCT

Details of the Division and Team:

We are seeking a dedicated and experienced individual to join our team as a Trading Floor IT Support. The successful candidate will be responsible for providing technical support to our trading floor operations, ensuring the smooth running of our systems and applications.
You will act as the first point of contact for all trading floor IT issues, aiming to resolve all desktop issues within one hour whilst delivering world-class customer satisfaction. Based on the Trading Floor, you will work closely with other areas of Group IT to ensure incidents are resolved as quickly as possible and escalate any problems that could affect multiple users across the bank.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services

• Comprehensive leave benefits

• Gender Neutral Parental Leave

• Flexible working arrangements

• 21 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

• Provide first-line technical support to the trading floor, responding promptly to requests and issues.

• Maintain and troubleshoot Bloomberg, Refinitiv, and other market data products.

• Develop and maintain scripts using VBA and PowerShell to automate tasks and processes.

• Collaborate with other IT teams to ensure seamless integration and support for trading applications.

• Keep up to date with the latest technologies and suggest improvements to existing systems.

Your skills and experience:

• Minimum 3 years of relevant experience in a desk top support role.

• Proven experience in Windows 10, Office applications (Word, Excel, PowerPoint, Outlook, etc.), SharePoint, Teams.

• Proven understanding of IT infrastructure components such as: Active Directory, Printers, scanners and other network devices, Mobile devices (iPad/iPhone) Cisco meeting room equipment using Webex and Teams.

• Basic knowledge of Bloomberg, VBA, PowerShell scripting, Refinitiv, and other market data products.

• Strong problem-solving skills and the ability to work under pressure.

• Excellent communication skills, both written and verbal.

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply

How we'll support you:

• Flexible working to assist you balance your personal priorities

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.