Executive – Research Operations

2 weeks ago

Central Region, Singapore RYSENSE LTD. Full time $60,000 - $120,000 per year
JOB SUMMARY

The Operations Lead is responsible for the daily operations and management of a team of professional research interviewers in a call centre for data collection.

We are looking for a candidate competent in problem solving, possess strong management skills and enjoy working with a diverse group of people. The key success factor of this role is to meet productivity targets, achieve quality data and ensure timeliness in delivery of reports, while maintaining a positive team culture.

KEY RESPONSIBILITIES

·       Collaborate with multiple stakeholders to fulfil research requirements

·       Generate insights and reports to track call centre performance

·       Review SOPs and ensure adherence to work processes

·       Day-to-day management of a team of interviewers

·       Ensure optimal staffing levels to meet call centre deliverables

·       Responsible for recruitment of market research interviewers

·       Building a positive team culture through various engagement activities

·       Conduct regular call audit checks to ensure call quality

·       Proactively track performance & productivity of each interviewer

·       Provide coaching and work with interviewers to improve individual performance

·       Manage the call centre facilities, including telephony and equipment etc

REQUIREMENTS

·       Excellent communication, interpersonal and supervisory skills

·       At least 3 years of people management experience with mastery in empathetic leadership

·       Minimum Diploma level

·       Proficient in English and Chinese/Malay languages (writing and reading)

·       Meticulous with strong numeracy skills

·       Process driven and results oriented

·       Intermediate knowledge of Microsoft Office, specifically Excel and Power Point.

·       Experience in market research, call centre, retail or F&B operations are welcomed to apply

·       Able to work Monday to Friday: 12:30pm to 9.30pm

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