Restaurant Manager

2 weeks ago

Central Region, Singapore PSGourmet Pte Ltd Full time $60,000 - $120,000 per year

SUMMARY

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring a high level of customer service, operational efficiency, and team performance. This role involves managing staff, ensuring food quality, maintaining safety and hygiene standards, controlling costs, and maximizing profitability.

RESPONSIBILITIES

  • Oversee daily restaurant operations, ensuring smooth and efficient service.
  • Monitor food preparation and presentation to maintain quality and consistency, and strict adherence to SOPs.
  • Events and Catering Management to ensure close follow-up and smooth execution.
  • Ensure compliance with health, safety, and hygiene standards.
  • Manage inventory and ordering food, beverages, and supplies.
  • Monitor maintenance and cleanliness of the restaurant and equipment.
  • Recruit, train, schedule, and supervise restaurant staff.
  • Conduct regular performance evaluations and provide coaching and feedback.
  • Foster a positive team environment and ensure effective communication among team members.
  • Handle staff issues, including conflict resolution and disciplinary action when necessary.
  • Ensure high levels of customer satisfaction by delivering excellent service.
  • Handle customer feedback, complaints, and special requests professionally and efficiently.
  • Monitor and improve the guest experience through service audits and feedback.
  • Prepare and manage budgets, forecasts, and financial reports.
  • Analyze sales and performance metrics to identify areas of improvement.
  • Control labor and operating costs while maximizing revenue and profitability.
  • Ensure accurate cash handling and reconciliation procedures.
  • Work with marketing teams to execute promotional campaigns and seasonal menus.
  • Engage with the local community to drive foot traffic and customer engagement.
  • Maintain social media presence and online reputation (where applicable).

REQUIREMENTS

  • Proven experience as a Restaurant Manager or in a similar F&B leadership role.
  • Strong knowledge of restaurant operations and service standards.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Familiarity with POS systems, inventory software, and scheduling tools.
  • Ability to work flexible hours, including evenings, weekends, and public holidays.
  • Diploma or degree in Hospitality Management, Business, or related field is preferred.

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