Customer Service

2 weeks ago

Singapore Vanguard Logistics Services (Singapore) Pte Ltd Full time $40,000 - $80,000 per year

About the role

Vanguard Logistics Services (Singapore) Pte Ltd is seeking motivated and experienced Seafreight Customer Service professional to join our dynamic team. In this full-time role, you will be responsible for providing exceptional customer service experience and support to our clients.

What you'll be doing

  • Manage and respond to customer inquiries and requests related to seafreight shipments
  • Coordinate with internal teams and external partners to facilitate seamless freight forwarding services
  • Prepare and process relevant documentation for seafreight shipments
  • Monitor shipment status and provide proactive updates to customers
  • Assist with the resolution of any issues or concerns that may arise during the shipping process
  • Maintain accurate records and data related to customer accounts and shipments
  • Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

Customer Service

  • Minimum 2 years of Customer Service experience in NVOCC or freight forwarding
  • Strong understanding of seafreight operations and documentation requirements
  • Excellent communication and interpersonal skills to effectively interact with customers
  • Proficient in data entry
  • Ability to multitask, prioritize and work under pressure to meet deadlines
  • Demonstrable problem-solving and analytical skills
  • Strong attention to detail and commitment to delivering high-quality service

What we offer

At Vanguard Logistics Services, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

  • Comprehensive health insurance coverage
  • Opportunities for professional development and career advancement
  • Flexible work arrangements to maintain a healthy work-life balance
  • Team-building activities and social events

About us

Vanguard Logistics Services is a leading global NVOCC, freight consolidation service provider. With a strong presence in the Commonwealth Central Region, we pride ourselves on delivering reliable and efficient services to our clients. Our team of dedicated professionals is driven by a commitment to innovation, customer satisfaction, and sustainability.

If you're ready to join a dynamic and forward-thinking organization, apply now for the Seafreight Customer Service role at Vanguard Logistics Services.

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