Client Service Executive

2 weeks ago


Singapore Mother and Child Full time $30,000 - $45,000 per year

Client Experience Executive

Tanglin Mall | Full-Time (Weekdays + Alternate Saturdays)

Mother & Child Singapore

Are you organised, people-focused, and genuinely passionate about supporting mothers and families? Mother & Child is looking for a Client Experience Executive to join our front desk team — someone with presence, initiative, and the desire to grow with us long-term.

This role is the heartbeat of our space — you're not just answering phones or booking classes. You're the steady, welcoming face that helps hold up an entire ecosystem of care.

What You'll Be Doing

  • Be the first point of contact for all clients — in person, by phone, and via email
  • Manage class bookings, appointments, and payments using Plato (training provided)
  • Confirm attendance, manage scheduling changes, and follow up with care
  • Support website content updates (Squarespace) and basic admin tasks
  • Prepare consultation rooms before sessions and tidy up after
  • Maintain a tidy, welcoming retail space and receive stock deliveries
  • Liaise with educators to ensure class coverage
  • Secure the clinic at end of each day

Work Schedule

  • Monday to Friday, 9:00 AM – 5:30 PM
  • Alternate Saturdays, 9:00 AM – 5:00 PM
  • Includes a 1-hour lunch break

Who This Role Is For

  • You take pride in being reliable, attentive, and composed under pressure
  • You're great with people — calm, warm, and emotionally intelligent
  • You're a team player who communicates clearly and works collaboratively
  • You're comfortable with tech and a fast learner (bonus if you know Squarespace or Plato)
  • You're looking for a long-term position where you can grow — not a short-term stopover
  • You've worked in customer-facing, admin, or front desk roles before

What We Offer

  • A supportive, family-focused team environment
  • Competitive salary
  • On-the-job training and learning opportunities
  • A meaningful role that supports families in one of life's most transformative stages

To Apply

Send your CV to

Subject line: Client Experience Executive Application – [Your Name]

Note: This role requires a minimum commitment of 12 months. Please apply only if you're ready to grow with us and contribute meaningfully to our team culture.

Job Types: Full-time, Part-time, Permanent

Pay: $2, $3,300.00 per month

Expected hours: 40 per week

Benefits:

  • Employee discount
  • Professional development

Education:

  • GCE 'O' Level or GCE 'N' Level (Required)

Experience:

  • customer service, admin, or front desk: 1 year (Required)

Work Location: In person



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