Client Service Executive
2 weeks ago
Client Experience Executive
Tanglin Mall | Full-Time (Weekdays + Alternate Saturdays)
Mother & Child Singapore
Are you organised, people-focused, and genuinely passionate about supporting mothers and families? Mother & Child is looking for a Client Experience Executive to join our front desk team — someone with presence, initiative, and the desire to grow with us long-term.
This role is the heartbeat of our space — you're not just answering phones or booking classes. You're the steady, welcoming face that helps hold up an entire ecosystem of care.
What You'll Be Doing
- Be the first point of contact for all clients — in person, by phone, and via email
- Manage class bookings, appointments, and payments using Plato (training provided)
- Confirm attendance, manage scheduling changes, and follow up with care
- Support website content updates (Squarespace) and basic admin tasks
- Prepare consultation rooms before sessions and tidy up after
- Maintain a tidy, welcoming retail space and receive stock deliveries
- Liaise with educators to ensure class coverage
- Secure the clinic at end of each day
Work Schedule
- Monday to Friday, 9:00 AM – 5:30 PM
- Alternate Saturdays, 9:00 AM – 5:00 PM
- Includes a 1-hour lunch break
Who This Role Is For
- You take pride in being reliable, attentive, and composed under pressure
- You're great with people — calm, warm, and emotionally intelligent
- You're a team player who communicates clearly and works collaboratively
- You're comfortable with tech and a fast learner (bonus if you know Squarespace or Plato)
- You're looking for a long-term position where you can grow — not a short-term stopover
- You've worked in customer-facing, admin, or front desk roles before
What We Offer
- A supportive, family-focused team environment
- Competitive salary
- On-the-job training and learning opportunities
- A meaningful role that supports families in one of life's most transformative stages
To Apply
Send your CV to
Subject line: Client Experience Executive Application – [Your Name]
Note: This role requires a minimum commitment of 12 months. Please apply only if you're ready to grow with us and contribute meaningfully to our team culture.
Job Types: Full-time, Part-time, Permanent
Pay: $2, $3,300.00 per month
Expected hours: 40 per week
Benefits:
- Employee discount
- Professional development
Education:
- GCE 'O' Level or GCE 'N' Level (Required)
Experience:
- customer service, admin, or front desk: 1 year (Required)
Work Location: In person
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