Student Support Officer

18 hours ago

Singapore ALPHA SKATES PTE. LTD. Full time $30,000 - $60,000 per year

Job Description

The Student Support Officer will be responsible for ensuring a smooth and positive experience for students enrolled in the academy. This role involves administrative support, communication with students and parents, and assisting coaches with logistics.

Key Responsibilities:

  • Student Enrollment & Onboarding:

    Manage registrations, payments, and documentation for new students.

Convey orientation details and provide academy guidelines to parents.

  • Communication & Support:

    Serve as the primary point of contact for students and parents (via WhatsApp)

Address inquiries regarding schedules, fees, training programs, and policies.

  • Administrative Coordination:

    Maintain student records (attendance, progress, feedback).

Schedule training sessions and assist with rescheduling of sessions when required.

Assist coaches with equipment, venue bookings, and logistics.

  • Problem Resolution:

    Handle student/parent concerns and escalate issues when necessary.

Work with the management team to improve student satisfaction.

  • Promotion & Engagement:

    Help organize student engagement activities (e.g., tournaments, workshops).

Assist in marketing efforts (social media, newsletters, testimonials).

Requirement

  • Minimum of diploma in business administrative course

  • Minimum of 1 year in customer support or student support

  • Strong communication (written & verbal) and interpersonal skills

  • Proficient in Microsoft Office

Suitable for retirees looking for part time work. This job is on contractual basis, renewable every 3 months.

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