Tplay Playground Leader

MAIN/KEY RESPONSIBILITIES

Responsible for the operations of T-Play at Bukit Batok and/or Khatib (children indoor playground), including but not limiting to taking care of the day to day operational needs. He/she will also be responsible for the operational readiness of the playground and assume any other duties as assigned.

JOB SCOPES :

• Manage day to day operation of T-Play indoor playgrounds in a safe and effective manner including but not limited to conducting activities in a safe manner, delivery of fun and engaging activities, membership management, counter services and overall housekeeping.
• Conceptualize and design impactful and fun programmes and courses and deliver the agreed objectives, programmes and deliverables within budget set.
• On-site programmes such as crafts, dance etc.
• Online programmes on social media platform – Facebook Live, Videos, Graphic posts, Zoom etc.
• Manage and follow-up on facility performance including but not limiting to prepare monthly & quarterly report by keeping a timely record of data such as revenues, patronage, expenses and programme details.
• Ensure compliance of Standard Operating Procedures (SOP) within T-Play including but not limiting to customer service excellence, regular staff trainings on overall operations, policies and situational incident drills (SIDs) addressing risks and safety compliances.
• Assist with timely daily, weekly, monthly, quarterly and annual inspections and both corrective and preventative maintenance on activity and safety equipment, fixtures and fittings.
• Assist to Perform first-line management of any crisis situation in the field, manage hazards, monitor safety conditions and conformance with safety procedures.
• Collaborate effectively with sales and marketing to develop, coordinate and track business development strategies in driving growth, building brand awareness, and improving competitive edginess. Provide marketing with post-event materials for publication.
• Be involved and assist in Organization events and ad hoc committees when required.

JOB REQUIREMENTS :

• Tertiary qualification in a related discipline (Early Childhood education, Sports & Leisure, Tourism etc) or experience in a children's play facility with track records in a customer centric environment.
• Ability to work at heights.
• Ability to thrive under work pressure, good problem-solving skills to overcome difficulties. Able to think fast and decisive. Skilled at multi-tasking and well organized.
• Excellent communications skills – both written and spoken
• Proficient in Microsoft Office
• Able to work on shifts, weekends, and public holidays.
• Valid CPR + AED Certification will be advantageous.
• Fun & outgoing personality with a proven ability to work well both individually and in a team.
• Able to work well with and around children in a high energy environment.
• Comfortable and confident in public speaking and presentation to management or in crowd.