Clinic Sales Consultant

3 days ago

Singapore NATURAL HEALING PTE. LTD. Full time $30,000 - $60,000 per year

Location: Modern Shopping Mall right across Somerset MRT

Work days: 5 days work week = 3 weekdays (9.30am – 7.30pm) + Saturday, Sunday (10am – 7pm)

As a Clinic Sales Consultant , your primary responsibility is to introduce suitable treatment and wellness packages for patients' healing journey. You will play a key role in supporting the clinic's daily sales and operations, handling patient care and administrative duties, and contributing to marketing and outreach efforts — all while upkeeping a warm, professional, and healing environment.

This role requires a mature and reliable individual who takes pride in their work, handles responsibilities with professionalism, and contributes positively to the team and clinic environment.

Your Key Responsibilities are:

1. Sales & Service Consultation (Primary Focus)
  • Recommend suitable treatment packages and wellness products based on patient needs and clinic offerings.
  • Maintain great understanding of therapy benefits to confidently present and close treatment plans.
  • Provide clear advice to build trust and long-term patient relationships.
2. Patient Experience & Front Desk Support
  • Greet and attend to patients with warmth and professionalism.
  • Schedule and manage patient appointments, follow-ups, and therapy sessions.
  • Handle payment processing, issue receipts, and maintain accurate daily sales reports.
3. Clinical & Therapeutic Support
  • Assist in therapy sessions as needed.
  • Support TCM Physicians in delivering care, treatments, and consultations.
  • Ensure treatment rooms are clean, well-stocked, and prepared for each patient.
4. Customer Relations & Communication
  • Respond promptly and professionally to patient inquiries, feedback, and concerns across phone, email, and other channels.
  • Maintain a high level of customer satisfaction through consistent, empathetic service.
5. Marketing & Clinic Engagement
  • Participate in marketing campaigns and community engagement events, including health talks, trade fairs, and roadshows.
  • Collaborate with marketing teams and Key Opinion Leaders (KOLs) to promote clinic services.
6. Inventory & Hygiene Management
  • Conduct monthly stock checks and maintain sufficient supplies of clinic consumables.
  • Oversee the cleanliness of reception areas, waiting rooms, pantry, and treatment areas, upholding clinic hygiene standards.
7. Operations & Team Support
  • Adhere to clinic policies and standard operating procedures.
  • Step in to support colleagues or adjust workdays when necessary for business continuity.
  • Take initiative to solve problems and maintain a smooth clinic environment.
8. Performance & Culture
  • Demonstrate strong sales ownership while upholding service quality.
  • Remain professional and committed, ensuring personal matters do not interfere with work responsibilities.
    Foster a dependable, respectful, and collaborative team culture.

We are interested in candidates, who are ideally:

  • Sales-oriented, with some interest in health, wellness, and patient care
  • Emotionally mature, self-motivated, and able to perform consistently without micromanagement
  • Able to commit to weekends and work schedule as stated
  • Prior experience in healthcare, wellness, or service-focused environments is an advantage
  • Comfortable with strong TCM herbal scents
    Must be a dependable team player, pro-active and willing to step in when needed

Salary, title and other details are for reference and may not reflect the final offer.

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