Information Technology Operations Technician

2 weeks ago

Singapore ASIA SYSTEMS TECHNOLOGIES PTE. LTD. Full time $60,000 - $120,000 per year

Job Summary

The IT Operations Technician provides day-to-day technical support and ensures smooth operation of the company's IT infrastructure. This role involves troubleshooting hardware, software, and network issues, maintaining systems, and assisting staff with IT-related concerns.

Key Responsibilities
  • Provide support for company desktops, laptops, printers, and other peripherals.
  • Troubleshoot and maintain routers, firewalls, access points (Unifi), and basic network connections.
  • Administer and monitor CCTV systems and company database systems.
  • Perform routine IT maintenance, updates, and backups.
  • Assist in network administration and troubleshooting connectivity issues.
  • Ensure IT security compliance on desktops and company systems.
  • Document incidents and resolutions, escalating issues as needed.
  • Monitor and maintain IT systems, networks, and servers to ensure optimal performance.
  • Provide first-level technical support to staff, resolving hardware, software, and network-related issues.
  • Install, configure, and update workstations, laptops, printers, and other IT equipment.
  • Perform routine system backups, patching, and preventive maintenance.
  • Manage user accounts, access rights, and passwords in accordance with company policies.
  • Document incidents, resolutions, and changes for tracking and reporting purposes.
Job Requirements
  • Diploma or Bachelor's in IT, Computer Science, or related field.
  • 1–3 years of IT support or network administration experience.
  • Knowledge in Windows Server basics (user management, updates, backups).
  • Familiarity with routers, firewalls, and access point configuration.
  • Experience in troubleshooting hardware/software, CCTV, and business applications.
  • Strong problem-solving and communication skills.
  • Knowledgeable in MySQL Database, and basic PHP development (Laravel)
  • Knoweldgeable in routersm firewall and peripherals troubleshooting
  • Knowledgeable in Network Administration and Maintenance
  • Knowledgeable in configuring, tuning, maintaining, monitoring and installing Windows Server 2019 Datacenter server
  • Administer physical servers, virtual machines (Hyper-V). Administer Access Points (Unify)
  • Administer PFsense Firewall (Community Edition), CCTV, GL Machines, desktops and database systems

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