Front Office Officer

1 week ago

River Valley, Singapore Frasers Property Limited Full time $35,000 - $45,000 per year

Job Summary

As the primary point of contact for our guests, this role will provide high-quality service, address complaints and stay positive when facing difficult situations. This role will support front office operations and perform other ad-hoc tasks as assigned. Handle guest check-in including the processing of their reservations and rooming at the unit level. Handle all guest requests during their stay. Handle all front desk cashiering duties.

Roles and Responsibilities

  • Handle guest check-in including the processing of their reservations and rooming at the unit level.
  • Handle all guest requests during their stay.
  • Handle all front desk cashiering duties.
  • Support sales and marketing by providing relevant information including customer feedback and sales leads.
  • Manage the daily gymnasium, sauna, and Residents' Lounge operations.
  • Manage individual portfolio assigned to maximize guest satisfaction.
  • Contribute to 'Fraser experience'.
  • Perform any ad-hoc duties as assigned

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