Manager - Active Ageing Centre

Responsibilities

Leadership

• Lead the staff team in fulfilling the Centre's goals and funders' (AIC/MOH) Key Performance Indicators (KPI)
• Work together with MWS Group Director of Healthcare Services, Head of Active Ageing Centres (AAC) and AAC Central Governance Committee to set directions that are aligned to MWS
• Make sound decisions on behalf of the Management
• Mentor new Assistant Managers or Managers to help them succeed and grow

People and Team Management

• Recruit, select, train, develop, supervise, mentor and motivate the staff team
• Identify and allocate the appropriate manpower (both staff and volunteers) to the services and needs of the AAC
• Develop a cohesive staff team by having regular 1 to 1 and group supervision with staff
• Manage any conflict amongst staff that may arise and work to unite the staff team
• Guide and support mentee in people management
• Ensure that staff are trained and developing professionally

Volunteer Management and Development

• Work with community stakeholders, in particular the partner church representative to coordinate volunteering efforts
• Together with other Centre Managers, develop a process of volunteer screening, volunteer development and sustainability

Service Planning, Implementation and Evaluation

• Plan, implement and evaluate active ageing programmes, befriending service and community outreach work that focus on building individual elderly's self-help capacity and communities that support ageing in place
• Develop standard operating procedures for needs assessment, community outreach and appropriate interventions at the Centre level, including escalation protocols, service linkage and follow-up
• Evaluate service and programme outcomes and recommend areas of improvement

Strategic Local Partnerships

• Manage relationship with partner churches, service providers and grassroots organizations in the centre catchment area
• Attend local networking meetings and build rapport with stakeholders
• Active promotion of collaborative relationship
• Establish working level processes.
• Guide mentee in strategic local partnership and public relation skills

Administration

• Work with the Head of AAC to implement administrative processes and ensure compliance to Finance and Human Resource Policies
• Preparation and submission of data to MOH, AIC and other funders
• Ensure proper input of data into the internal electronic records system as well as the management of data and reporting to AIC
• Manage IT software and hardware of the Centre with support from Centre staff and MWS IT Department
• Ensure the compliance of policies and processes as set by MWS and any financial, HR and data protection protocols
• Manage the finances of the Centre and funds given to the Centre, e.g. Community Silver Trust Fund, Chen Su Lan Fund, etc. and ensure responsible and prudent use of resources
• Guide mentee in the administration of the Centre

Requirements

• Master or Bachelor's Degree in Healthcare, Social Sciences or related field preferred
• Minimum 5 to 8 years of management experience in an elder care facility
• Counselling background involving the elderly will be good to have
• Leadership qualities demonstrated in past achievements and/or previous work experiences
• Excellent verbal, written communication as well as people management skills
• Must be people-oriented and love elderly
• Able to do effective presentations and possess good facilitation skills
• Speak Mandarin and some Chinese dialects; ability to speak other local languages (Malay and/or Tamil) are added advantages
• Ability to conduct community asset mapping and environmental scanning
• Knowledge of community resources
• Ability to engage stakeholders and partners with good public relations skills
• Possess cultural understanding and social sensitivity
• Good team player and leader

• Technical Competencies:

• Proficient in MS Office skills

• Some basic accounting skill

• Leadership Competencies

• Confidence, integrity and accountability to lead a team

• Able to identify needs of staff so as to help them develop their potential
• Delegate work fairly with realistic expectations
• Ability to take the lead in community projects and mobilize seniors as well as volunteers to implement the projects