Client Service Advisor

4 days ago

Orchard, Singapore Fendi Singapore Pte Ltd Full time $40,000 - $60,000 per year

The Client Services Advisor is based in Client Services Hub for Fendi Southeast Asia & Australia. He/she is responsible for providing best-in-class customer service and omnichannel support to each client whom he/she interacts with.

The Client Services Advisor will do so by listening and responding to each client in a personalized, efficient, and effective manner by leveraging the resources available, as well as strong empathy and communication skills. He/she will be responsible for meeting and exceeding planned KPIs, including sales targets.

Main Responsibilities:

Responsibilities include but are not limited to the following:

Main Responsibilities

  • Provide Fendi customer and prospect with a positive and courteous experience in line with the brand values and professionalism across channels of communication and interactions
  • Have a client-centric mindset and passion to connect with customers and resolve their issues and inquiries with service excellence
  • Understand and live the omnichannel mindset of providing customers with multiple easy ways of shopping and connecting with the brand and doing so over phone, email, live chat, live video, and/or written correspondence
  • Escalate any customer issues that require further assistance or resources to the appropriate supervisor to ensure client satisfaction
  • Align with Fendi policies, procedures and processes when handling customer interactions and communications
  • Transmit brand awareness, product knowledge, personalized engagement and storytelling when communicating with customers
  • Balance inbound customer outreach with outbound customer outreach to generate sales, develop client relationships and host virtual appointments
  • Drive to meet and exceed sales targets and planned KPIs
  • Share best practices with team members and promote innovative approaches to solve customer inquiries and develop relationships and sales
  • Properly update platforms and logs with accurate data and leverage tools and resources dynamically to meet client needs
  • Maintain a productive and excellent connection with retail team members across the zone

Job Requirements

  • Related experience in customer service preferably retail, fashion technology companies or hospitality
  • Excellent verbal and written communication skills (including phone, video, email, live-chat) in English and a second language
  • High motivation, energy and passion for customer service and customer centric mindset
  • Strong problem-solving and sales negotiation skills
  • Result oriented
  • Ability to multi-task with strong organizational skills
  • Preferred knowledge of Microsoft Office Suite and Systems (including Salesforce)
  • Flexibility to work varied schedule on nights/ public holidays / weekends Where necessary due to operational needs or project demands.
  • Proficiency in a third language is a plus

  • Client Services Advisor

    3 days ago

    Orchard, Singapore Fendi Full time

    **Position**: **Mission** The Client Services Advisor is based in Client Services Hub for Fendi Southeast Asia & Australia. He/she is responsible for providing best-in-class customer service and omnichannel support to each client whom he/she interacts with. The Client Services Advisor will do so by listening and responding to each client in a personalized,...

  • Client Advisor

    2 weeks ago

    Orchard, Singapore LVMH Fashion Group Full time $40,000 - $80,000 per year

    About LOEWECreated in Spain in 1846, LOEWE approaches 180 years as one of the world's major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish...

  • Retail Client Advisor – Hair

    7 hours ago

    Orchard, Singapore Kim Robinson studio Full time $2,000 - $34,000 per year

    Retail Client Advisor – Hair & BeautyLocation: kimrobinson salon, Ngee Ann City, Orchard Road, SingaporePosition Type: Full-timeAt kimrobinson, we believe in empowering people with the confidence to shine. For over 30 years, we've been the leader in luxury hair artistry and transformation. We are now seeking a Retail Client Advisor who is passionate about...

  • Beauty Advisor

    4 days ago

    Orchard, Singapore coty Full time

    Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating...

  • Senior Beauty Advisor

    2 weeks ago

    Orchard, Singapore coty Full time

    Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating...

  • Luxury Retail Advisor Fine Jewellery

    7 hours ago

    Orchard, Singapore The Supreme HR Advisory Pte Ltd Full time $30,000 - $45,000 per year

    Junior / Senior Jewellery AdvisorWorking days & hours: 5days, 44hrs (Rotate shift)Location: Jewel /TakashimayaSalary: Basic $2300 - $2800 + $200 fix allowances + uncapped commissionResponsibilities & DutiesDaily store operation & housekeepingEnsuring daily stock inventoryMaintain store appearance and visual merchandising standardsAttending client inquiries...

  • Client Service Associate

    2 weeks ago

    Orchard, Singapore Minmed Group Full time

    The Client Service Associate is part of a dynamic team providing concierge level customer service and patient care at Minmed Health Screeners. The Client Service Associate is an important touch point and a service ambassador when patients attend for Executive Health Screening. **Role & Responsibilities**: - Provide a high level of customer care to patients...

  • Junior Client Services Executive

    2 weeks ago

    Orchard, Singapore NCA Organisation Full time

    If you’re passionate about helping clients and building relationships, we want you on our team! We're looking for a **Junior Client Services Executive** to ensure exceptional service and client satisfaction. **Key Responsibilities**: - Provide high-level support to clients, answering inquiries and addressing concerns. - Assist in the onboarding process...

  • Beauty Advisors

    4 days ago

    Orchard, Singapore talents.com Full time

    **What You’ll Do**: - Welcome and assist customers with tailored product advice and great service - Share your knowledge of our products and brand in a friendly, engaging way - Understand customer needs and guide them through a smooth shopping experience - Help keep the store clean, organized, and visually appealing - Support daily tasks like restocking...

  • Beauty Advisor

    2 weeks ago

    Orchard, Singapore Ksisters Full time $30,000 - $40,000 per year

    Grow with Singapore's Leading K-Beauty DestinationSince opening our first flagship store, Ksisters has become a thriving hub for K-beauty lovers in Singapore. Now, we're looking for a driven and passionate Beauty Advisor who will elevate our customer experience and fuel our next stage of growth.If you're excited about helping customers discover their best...