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Client Service Associate
2 weeks ago
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore
Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
Premium workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:
Provide excellent customer experience via all relevant communication channels (telephone, email, live chat and other social media).
Identify and analyse trends in customer satisfaction/dissatisfaction levels and provide appropriate improvement plans to drive sales through professional and courteous client interactions.
Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales and gain understanding of client needs and motivations.
Collaborate with existing customer service team to provide strong after-sales services by cultivate new and existing client relationships through exceptional service; developing and executing a clienteling plan for the clients and prospects, personalize relationship and anticipate their needs.
Accurately process all required data/information using appropriate systems and tools while adhering to the company's group data security policy and escalating emergencies to the team leader while providing solutions for improvements.
Stay abreast of launches, campaigns and internal processes to answer a wide variety of customer inquiries, including product availability, characteristics, service and all other inquiries.
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
Two (2) years of work experience in the retail sales or customer service in luxury / high-end goods domain or experience in contact centre/e-com related activities is required for this position.
Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
Excellent verbal and written communication skills in English and Thai to serve the supporting market.
Comfortable working with computers and multiple systems; Salesforce, SAP and CRM are a plus.
Flexibility with working in shifts and working on weekend and public holidays if required.
Additional Information
- 5-day work week between Monday to Saturday
- Rotating shifts between 7am to 9pm depending on operational needs, 44 working hours a week
- Shift allowance for shifts that start at 7am
- Please note that this role is 100% onsite
Who is TDCX?
TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
