Customer Service Officer

2 weeks ago

Central Singapore C&W Services Full time $4,000 - $6,000 per year

About the Role

  • Provide Helpdesk service to customers via email and phone calls.

  • Provide practical advice and solutions to customers' concerns and manage their expectations professionally.

  • Obtain feedback from the customers and accurately input the request into the Computerized Maintenance Management System (CMMS).

  • Assign and despatch Service Orders to the duty technicians/cleaners for immediate response and attendance.

  • Resolve any pending disputes or complaints with customers, as well as any ambiguous responsibility issues.

  • Follow the work progress with the FM team and provide periodic updates to customers until the work is completed.

  • Monitor and administer the CMMS to ensure that all Service Orders are completed on time, with proper documentation and justifications.

  • Perform real-time (SMS/WhatsApp) escalation to management for outstanding reactive cases that require immediate attention.

  • Notify the FM team as soon as you notice any system abnormalities or service failures.

  • Report reactive cases to Management daily via Power BI dashboard.

  • Implement contingency plans to prevent Helpdesk service interruptions at all times.

  • Collaborate with HQ Contact Centre agents to provide remote support for Helpdesk services.

  • Submit monthly Helpdesk Management reports to clients within five (5) business days.

  • Manage CMMS user accounts and resolve issues as needed.

About You

  • Minimum GCE N/O/ levels.

  • Proficient in Microsoft Office, including PowerPoint, Excel, Word, and Outlook.

  • Trained in Microsoft Data Visualization Tool - Power BI.

  • Ability to work rotating shifts as needed.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

  • Customer Service Officer

    2 weeks ago

    Central Region, Singapore SAFRA National Service Association Full time $2,000 - $3,000 per year

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOHSingaporean or Singapore Permanent Resident onlyResponsibilities:- Performs opening of front desk activities.Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities only). ...

  • Customer Services Officer

    2 weeks ago

    Singapore SAFRA National Service Association Full time

    **Customer Services Officer (4 months maternity cover)** **1. Main / Key Responsibility(ies)**: Perform Customer Service duties at the frontline counter. - Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities. - Process all Clubhouses booking in the computer system (SAFRA Management System -...

  • Customer Service Officer

    1 week ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member's membership card and NRIC. Receive /

  • Customer Service Officer

    6 days ago

    Singapore Logistic service company Full time

    Company Name: Logistic service company Job Title: Customer Service Officer (ID8027) Hours per Week: Monday to Friday 8am to 5:30pm. Location: Tampines, Northeast, Singapore Job Category: Customer Service Job Description: Order processing and responsible for the coordination and preparation of all necessary documentation. Liaise with...

  • Customer Service Officer

    7 days ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities...

  • Customer Service Officer

    3 days ago

    Singapore THONG LEE CONTAINER SERVICE PTE. LTD. Full time

    Industry Type**:TRANSPORTATION**: - Position Title**:Customer Service Officer**: - Working Location: JURONG AREA - Working together with the customer to make sure that every container detail is proper and put onto the vessel - Using to PSA Portnet for monitoring the vessel berthing. - Create customer order to the internal system. - Duration:...

  • Customer Service Officer

    3 days ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member’s membership card and NRIC. Receive /

  • Customer Service Officer

    2 weeks ago

    Central Region, Singapore Perennial Holdings Private Limited Full time $2,500 - $4,000 per year

    Responsibilities:Provide excellent customer service to shoppers and visitorsAttend to queries and feedback from shoppers and tenantsAssist in customer loyalty programmes and redemption of reward programmesPlay an active role during promotions and marketing campaignsAny other duties as assign by the Centre Management Office.Requirements:Minimum GCE 'O' Levels...

  • Customer Service Officer

    2 days ago

    Central Region, Singapore Arts House Group Full time $45,000 - $55,000 per year

    Job PurposeAt AHG, we believe every visitor deserves a memorable experience. As our Customer Service Officer, you will be the welcoming face of our cultural spaces — ensuring smooth operations, unforgettable events, and warm hospitality.Your mission: To uphold our high service standards and create memorable experiences for all our patrons, while building...

  • Customer Service Officer

    5 days ago

    Central Region, Singapore ALLIED SEARCH PTE. LTD. Full time $104,000 - $130,878 per year

    Islandwide locationsGood career opportunityGood company benefitsAs a Customer Service Officer, you will be responsible for the following duties:Attend to customer queries and handling of customer feedbackManaging of appointments and perform follow up calls to confirm customers' appointmentsPerform administration dutiesGenerating reports based on data /...