Duty Manager
2 days ago
• Supervise all aspects of Front Office operations and assist with all Reception tasks including check-ins and check-outs when required.
• To welcome and bid farewell to all VIP guests.
• To develop and maintain relationship with house guests and provide personalised service whenever possible.
• Coordinate and work closely with Housekeeping and Facilities departments to ensure on the overall quality of guest experience.
• Address all guests' feedback and concerns professionally and providing service recovery when required.
• Record all guests' feedback into the Duty Manager's Log for Management and all departments attention or follow up if required.
• Make sound decisions to handle any operational challenges that may arise in the absence of the Management.
• Ensure that arrival rooms are assigned accordingly and monitor room inventory closely to maximise revenue.
• Be familiar with all Standard Operating Procedure (SOPs) and responsible for conducting training for Front Office team.
• Ensure that all Finance related procedures and policies are adhered to.
• Form part of the Emergency Response Team (ERT) and be familiar with all emergency procedures.
• Conduct regular patrols on hotel premises and report any security concerns, defects or issues with cleanliness in the public area / guest corridors to the relevant departments.
• Assume other responsibilities as designated by Front Office Manager.
Requirements
• Candidates should ideally be currently holding a Supervisory role as an Assistant Duty Manager/Duty Manager for at least 1 year.
• Service-oriented and take pride in delivering exceptional guest service.
• Flexible to perform rotating shifts, including overnight shifts and on Weekends/Public Holidays.
-
Retail Sales Manager
5 days ago
Singapore Lotte Duty Free Full timeLocation :Melbourne Airport Posted on :17 October 2025ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of...
-
Duty Manager
1 week ago
Singapore COMO Hotels and Resorts Full timeCOMO Metropolitan Singapore **Property**:COMO Metropolitan Singapore **Position**:Duty Manager **Base Location**:Singapore **Department**:Front Office **Reporting to**:Front Office Manager **Job Summary** Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day-to-day front desk...
-
AESOP Counter Manager
5 days ago
Singapore Lotte Duty Free Full timeABOUT LOTTE DUTTE FREE Lotte Duty Free is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches,...
-
Duty Manager
4 days ago
Singapore THE SINGAPORE RESORT & SPA Full timeSofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail...
-
Duty Manager
3 days ago
Singapore HOI HUP NOVENA PTE. LTD. Full timeJOB SUMMARY Duties and Responsibilities • The Duty Manager is the representative of Senior Management• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the...
-
Duty Manager
4 days ago
Singapore HOI HUP NOVENA PTE. LTD. Full timeJOB SUMMARY Duties and Responsibilities • The Duty Manager is the representative of Senior Management • The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching...
-
Duty Manager
1 week ago
Singapore HOI HUP NOVENA PTE. LTD. Full timeWith more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott. **JOB SUMMARY** **Duties and...
-
Duty Manager
2 days ago
Singapore HOI HUP NOVENA PTE. LTD. Full timeRoles & Responsibilities JOB SUMMARY Duties and Responsibilities · The Duty Manager is the representative of Senior Management · The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the...
-
Duty Manager
2 weeks ago
Singapore HOI HUP NOVENA PTE. LTD. Full time $104,000 - $130,878 per yearJOB SUMMARYDuties and ResponsibilitiesThe Duty Manager is the representative of Senior ManagementThe Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest...
-
Duty Manager
2 days ago
Singapore SENTOSA BEACH RESORT PTE LTD Full time $60,000 - $120,000 per yearShangri-La's Rasa Sentosa, Singapore We are looking for a Duty Manager to join our team As a Duty Manager, we rely on you to: Ensure smooth operation daily Enhance overall guest experience during their stay Supervise and direct the Front Office team Ensure all colleagues are kept up to date with hotel products and services Monitor all...
