Outreach Diversion Specialist

Pay Plan Title: Peer Support Specialist

Working Title: Outreach Diversion Specialist

FLSA Status: Non-Exempt

Posting Salary Range: $36,359 – $44,367

Office Location: Remote within Trillium's catchment area of North Carolina (See requirements section for included counties)

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us? 

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today

What We're Looking For

Trillium Health Resources has a career opening for an Outreach Diversion Specialist to join our team This role is a vital force in facilitating access to critical services. You will manage the Referral Screening Verification Process (RSVP), ensuring individuals are seamlessly connected to the support they need. The Outreach Diversion Specialist plays a crucial part in proactively assessing and responding to the health and safety needs of TCL members ensuring continuous, high-quality care and support.

On a typical day, you might:

• Screen members that are being considered for Independent Housing through the Transition to Community Living Initiative (TCL) or Admission to an ACH.
• View each RSVP referral within 72 hours of the submission date.
• Ensure that all TCL eligible members are fully informed of all available alternatives to entry into an ACH.
• Provide education about all available services, natural and community support, treatment options, diagnosis, etc.

Employee Benefits:

Trillium knows that work/life balance is essential. That's why we offer:

• Typical working hours: 8:30 am – 5:00 pm
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan) 
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Qualifications

Required:

• High School Diploma or GED. 
• Be a person with one (1) year lived experience with a behavioral health condition and/or substance use. *Lived Experience is defined as living in recovery with mental illness and/or substance use disorder.
• Required to be a North Carolina Certified Peer Support Specialist, which may be attained within six (6) months of commencing employment with Trillium. The NCCPSS Program requires all applicants for certification to meet the following Program eligibility requirements:
  1. Must be 18 years or older
  2. Have lived experiences and in recovery from a serious mental illness and/or substance use disorder
  3. Must be in recovery for at least ONE year 
  4. Have a high school diploma or equivalent
• Must have a valid driver's license.
• Must reside within Trillium's catchment area of North Carolina, which includes the following counties: Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, Wilson.
• Must be able to travel within catchment as required.

Preferred:

• North Carolina Certified Peer Support Specialist. 

Deadline for Application: Monday, October 6, 2025 at 11:59pm

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

• Employer name, dates of service (month/year), average hours worked per week, and essential job duties
• Education details (degree type, date awarded, institution, field of study)
• Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You'll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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