Receiving Officer

At InterContinental Hotels & Resorts, we believe in Inspiring Incredible - both within our teams and in every guest experience. With a global, cultured mindset paired with deep local expertise, we bring our unique personalities to every interaction, creating authentic and memorable moments. Our success is driven by passionate individuals who understand hospitality inside and out. We perform at our best by fostering a culture of excellence, engagement, and well-being - because when we invest in ourselves, we deliver exceptional experiences. We fuel innovation by embracing diverse perspectives, leading to creative and forward-thinking solutions. And we stand out because of our unique culture, setting us apart in the industry.

As a colleague of InterContinental Singapore Robertson Quay, you will be part of a team that embodies this philosophy, delivering exceptional service and elevating hospitality to new heights. If you believe in our values and want to be part of something truly special, we want you on our team

Your Day-to-Day

People

• Cooperates, coordinates and communicates with other departments in matters concerning receiving related matters and internal control
• Liaise with Procurement Manager and Department Heads on purchasing problems
• Attend to vendor, Department Heads and other employees' enquiries in relation to receiving of goods or services

Financial Returns

• Ensure that the supplies are correct as per the order and business needs and are as per the purchase order.
• Maintain internal controls over the requisitioning and issuing of items; direct the delivery of supplies to appropriate departments or storage areas; and ensure reports and records are updated and forwarded to the appropriate contact for payment/ further processing, based on hotel policies and procedures.
• Ensure cleanliness and organization in all work areas.
• To check all the supplies are in good condition upon receiving & deliver immediate information to supplier and procurement department in case any rejection/defect in same.
• Acknowledging the supplies to vendors on receiving of proper documents in respect.
• Prompt and quick dispatch of the material to respective kitchens, departments and stores.
• Ensuring great quality of the material.
• Strict control over the expiry date items.
• To ensure beverage store items are properly recorded and documented on timely manner.
• Strict implementation of the CSA and achieve 100% score in CSA Audit of Purchasing & Receiving category
• Performs related duties and special tasks assigned by Manager of Finance & Business Support.

Guest Experience

• Build and maintain positive relationships with all internal customers and suppliers in order to exceed their needs
• Take action to address these needs in order to exceed their expectations
• Notify departments concerned of arriving materials so that items may be removed promptly from receiving area.
• Ensure that all incoming merchandise is undamaged, in quantities as indicated in the accompanying invoice/delivery docket and meets the IHG quality standards

Responsible Business

• Establishes adequate record keeping
• Establishes standard purchasing specifications
• Ensures products and resources are assigned to the appropriate department and billed accordingly
• Strict implementation of the Control Self-Assessment (CSA) and achieve 100% score in CSA Audit of Purchasing & Receiving category
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

How Do I Deliver This

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make positive difference, and building genuine connections with guest
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

What We Offer

We'll reward your hard work with a competitive salary and a comprehensive benefits package – including generous room and dining discounts, exceptional training opportunities and a strong support for your ongoing career development.

Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.