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Solutions Customer Service Assistant

2 weeks ago

Ayer Raja New Town, Singapore THALES DIS (SINGAPORE) PTE. LTD. Full time $40,000 - $80,000 per year
Responsibilities:
  • Co-ordinate the order treatment with appropriate Solution Sales, Account Managers, Project Manager, Sales Operation, and Finance department.
  • Responsible for generating orders and invoices
  • Responsible for processing Credit Note
  • Assist in administrative duties
  • Other duties assigned by superior
  • Scope: ASIA regions
  • Main interface with sales, finance and project management during order treatment process.
  • Follow up with Sales on PO to be receive
  • Organize kick off meeting (Engagement Review) at purchase order reception for projects with all solution actors: Project Manager, Sales and Finance (Oracle Engagement reviews)
  • PO Booking in Oracle and tracking list & follow-up projects till invoicing
  • Support on Risk Order entry in system
  • Support the credit management on customers' overdue treatment with Sales & Finance team
  • Support the financial controller on quarterly PO booking consolidation
  • Assist on monthly PO booking and billing data extraction and cross check with manual data
  • Assist on tracking for transaction fee order management
  • Assist on documents storage in local shared folder, arrangement for courier service on invoicing documents
  • Collaboration with cross team / BU on order management process
Requirements:
  • Relevant Diploma in related industry
  • At least 2 years of relevant experience in backend customer service support and/or eager to learn as training will be provided
  • Good communication skills in verbal and written
  • Sales administration and logistics (Letter of Credit, Payment Terms, Customs Rules…)
  • System Tools : IT Literate (Microsoft Pack Office, …), Oracle & Microsoft Dynamic knowledge is a plus
  • Proficient in MS applications: Advanced Excel & Powerpoint
  • Use to work in complex administrative structures
  • Customer Service Oriented
  • Rigor & stress resistant
  • Ability to work across various organizations in the group
  • Team player
  • Pro-active and good working attitude
  • Good at interpersonal-& intercultural communication