Storage Engineer
8 hours ago
Job Description
Roles & Responsibilities:
Be the subject matter expert in storage area, proactively understand the customer environment and propose best use of the product
Answer and resolve support cases across all severity levels
Own all customer facing communications, ensuring the message is concise and professional
Manage customer issues in a timely manner and escalate to appropriate team as necessary
Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing
Develop HDL and LLD for storage architecture
Leads large multi participant customer calls, including hot escalations
Participate / Lead one or two team projects to contribute to the process enhancement
Develops junior support engineers through training, and coaching
Manage the complex and critical cases with escalation team
Contribute new ideas and theories to assist colleagues in brainstorming sessions for support issues, developing and attending training for self-improvement to assist and share knowledge with team
Perform new installations, system upgrades and migrations.
Requirements:
Diploma/Degree in Computer Science or equivalent
Minimum 10 years of experience in customer-facing, technical support work
Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment
Ability to triage issues, and escalate them to appropriate escalation groups as necessary
Knowledge, and ability to troubleshoot Networking, Replication, Performance and Space issues
Demonstration of subject matter expertise in one or more of tech knowledge
Advanced knowledge and experience in storage systems and platforms implementation and support
Advanced knowledge of operating systems (Solaris, LINUX, Windows, VMware), LANs & WANs, and storage area networks
Storage design knowledge is a plus
-
Storage Engineer
1 week ago
Singapore DCI INNOVATION PTE. LTD. Full time**Roles & Responsibilities The Storage Engineer must be a certified Storage (SAN) and Backup Administrator in administration and troubleshooting, in a 24x7 enterprise setting (inclusive of manual discovery or post actions from automatic alerts). The Engineer will be expected to cover level 2 and level 3 storage related problems and must be an experienced...
-
Storage Engineer
1 day ago
Singapore OPENSOURCE PTE. LTD. Full time**Job Title**:Storage Engineer **Job Overview**: The Storage Engineer will be responsible for managing, administering, and troubleshooting storage systems and enterprise backup solutions in a 24x7 operational environment. The role focuses on working with storage technologies like **HP Nimble**and **Dell Storage**to ensure high availability, performance, and...
-
Storage Engineer
1 day ago
Singapore OPENSOURCE PTE. LTD. Full time**Job Title**:Storage Engineer **Department**:IT Infrastructure **Job Overview**: The Storage Engineer will be responsible for managing, administering, and troubleshooting storage systems and enterprise backup solutions in a 24x7 operational environment. The role focuses on working with storage technologies like **HP Nimble**and **Dell Storage**to ensure...
-
Technical Services Engineer
7 days ago
Singapore Pure Storage Full timeJoin to apply for the Technical Services Engineer role at Pure Storage . We're in an incredibly exciting area of tech and are fundamentally reshaping the data storage industry. Join the smartest team in the industry and bring your mark to the world. THE ROLE Join our 24x7 Technical Support team, consistently rated the best in the industry, and be the...
-
IT Engineer, Storage
3 days ago
Singapore MTS SYSTEMS ENGINEERING PTE. LTD. Full time**MTS Systems Engineering Pte Ltd is an IT solutions Company. We are looking for an IT Network & Storage Engineer to grow with the company. We service and support several MNCs.**: You will need to implement, maintain, support, develop and design our clients' IT network. This role is important for the company to achieve its goal of providing maximum...
-
Storage Engineer
1 day ago
Singapore OPENSOURCE TECHNOLOGIES PTE. LTD. Full timeJob Overview The Storage Engineer will be responsible for managing, administering, and troubleshooting storage systems and enterprise backup solutions in a 24x7 operational environment. The focus of the role includes working extensively with storage technologies like HP Nimble, Dell Storage, NetApp, and Hitachi, ensuring high availability, performance, and...
-
Mainframe Storage Engineer
1 day ago
Singapore Aspire Nxt Pvt Ltd Full time**Mainframe Storage Engineer** The Mainframe Storage Engineer is responsible for the planning, design, management, configuration, implementation, performance tuning, backup/recovery, data replication, and disaster recovery methodologies of a fast-growing, complex storage environment. This position requires knowledge of best practices for disk...
-
Storage Operations Engineer
1 week ago
Singapore Millennium Management Full timeStorage Operations Engineer We are seeking a highly motivated and talented individual to join our team as a Storage Operations Engineer. This role requires a strong understanding of storage systems, automation skills, and experience in Linux system administration. As a Storage Operations Engineer, you will be responsible for managing and optimizing our...
-
Storage & Backup Engineer
3 days ago
Singapore ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. Full time**Duties and Responsibilities** - Provide storage & backup infrastructure engineering and support to security centric infrastructure projects - Perform online storage tuning, optimization and backup infrastructure configuration and maintenance - Manage replication and other data movements during activities such as disaster recovery or migrations...
-
Technical Services Engineer
3 days ago
Singapore Pure Storage Full time**BE PART OF BUILDING THE FUTURE.** What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering...