
Guest Relations Agent
2 days ago
Additional Information
Job Number
Job CategoryRooms & Guest Services Operations
LocationThe Singapore EDITION, 38 Cuscaden Road, Singapore, Singapore, Singapore, 249731
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Guest Relations Agent
2 weeks ago
Singapore Holiday Inn Express Full time**What’s the job?** Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and...
-
Guest Relations Agent
2 weeks ago
Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full timeUnder the general guidance of the Guest Services Manager or any other authorized by the management, serve as the main point of contact for all guest requests and needs. The Guest Relations employee must exhibit a professional, can do attitude while recognizing that customer satisfaction is of paramount importance. **How your day looks like?** - Have...
-
Guest Relation Agent
2 days ago
Singapore Mondrian Singapore Duxton Full time**What do we expect from you?** Under the general guidance of the Guest Services Manager or any other authorized by the management, serve as the main point of contact for all guest requests and needs. The Guest Services employee is responsible for answering all calls within three rings, recording guest’s needs, and ensuring an appropriate resolution. The...
-
Guest Relations Agent
4 days ago
Singapore ICONIC LOCATIONS SINGAPORE PTE. LTD. Full timeTo be the “brand ambassador” for the venue as first point of contact for all guests. - Manage lobby reception duties. - Promptly answers incoming calls to attend to phone inquiries. - Ensuring all reservations are confirmed - Updating guests seating becomes unavailable due to weather or other circumstance - Maintains crowd control (especially during...
-
Guest Services Agent
7 days ago
Singapore Copthorne King's Hotel Singapore Full time**Responsibilities**: **Operations** - To ensure that all VIP arrival rooms are checked and amenities in the room prior to the guest’s arrival - To welcome and bid farewell to all VIP guest - To develop and maintain close business contact with house guest and to provide personalized service whenever possible. - Attend to guest's requests and complaints -...
-
Guest Services Agent
1 hour ago
Singapore KATONG HOLDINGS PTE. LTD. Full timeOverview Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team...
-
Guest Services Agent
4 days ago
Singapore KATONG HOLDINGS PTE. LTD. Full timeAre you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at...
-
Guest Services Agent
2 weeks ago
Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full timeBe a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action. As a Guest Services Agent for our Heavenly Spa, you will be tasked to: Schedule services for individuals and large groups using spa reservation software system. Call and/or email guests to confirm scheduled...
-
Guest Services Agent
4 days ago
Singapore PULLMAN Full time**Company Description** Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting...
-
Guest Service Agent
3 weeks ago
Singapore CORIANDER LEAF PTE LTD Full timeRoles & ResponsibilitiesJob Description - ServerWe are looking for a vibrant energetic Guest Service Agent (GSA) who best represents the Coriander Leaf brand and fits into the restaurant team. Guest service is a vital part of a GSA's responsibility to manage guest's expectations to the fullest. GSA responsibilities include:ResponsibilitiesProvide ...