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Analyst, Customer Service and Contact Centre Data Analytics
2 weeks ago
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
To provide insightful data analytics & insights to help Customer Service HOD and other team members make sound, appropriate & timely business decisions.Responsibilities:
Data collection and Analysis: Analysing data from various sources to identify trends, patterns and insights that can help make informed decisions.
Identify & analyse data points to provide meaningful insights and findings that would improve business decision on product refinement, improvement of benefits & features, allow better projection to drive business performance
Work with key business owners & stakeholders to identify any business opportunities or issues that require insights and the data requirement that would help in their daily work decisions
Validate the data points in the data warehouse in ensuring data integrity. Perform data cleansing and pre-processing to facilitate meaningful analysis
Create and maintain reports & dashboards
Investigate and troubleshoot, where necessary the issues arising from dashboard operations. Automate and streamline the extraction of management reporting
Requirements:
- Bachelor's Degree in quantitative discipline such as Statistics, Data Analytics, Business Analytics, Computer Science or other relevant fields
- Relevant work experience in data analysis or a related field, preferably in a Contact Centre environment
- Strong analytical skills including the ability to collect, organize, analyse, and interpret large datasets
- Ability to communicate complex data insights in a clear and concise manner to non-technical stakeholders
- Ability to identify problems and recommend solutions using data-driven insights
- Good understanding of life insurance market
- Proficient in reporting tools MS Excel and PPT
- Knowledge of data visualization tools such as Tableau or Power BI
- Proficiency in SQL.
- Proficiency in Python is a plus.
Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
