F&B Guest Experience Executive

2 weeks ago

Central Region, Singapore Orchard Hotel Singapore Full time $3,000 - $6,000 per year

F&B Guest Experience Executive

Reporting to the Operations Manager, the incumbent shall be responsible to:-

  • Ensure warm welcome and greetings are extended to guests upon their arrival.
  • Work closely with the Operations Manager to ensure that guests are assigned their tables in a timely manner.
  • Professionally usher guests to allocated tables in accordance to restaurant's seating procedures or guests' reservations preferences.
  • Assist guest with phone enquiries and take reservations in a courteous and prompt manner.
  • Ensure prompt response and follow through on emails and telephone enquiries.
  • Garner and collect feedback from guests about their dining experience and disseminate feedback/comments to respective departments for improvement.
  • Upkeep a legible and up-to-date reservation book and ensure that follow up log is updated at all times.
  • Maintain and update guests' profile and preferences.
  • Familiarize themselves with expectations of regular guests and/or VIPs.
  • Build close relationship with existing and new guests.
  • To undertake any other reasonable assignments by the Operations Manager.

Job Requirements

  • At least 2 years of relevant experience in a Restaurant/Hospitality.
  • Service oriented team player with excellent interpersonal and communication skills.
  • Friendly, cheerful and pleasant personality.
  • Able to multi-task and work under pressure in a fast pace environment.
  • Able to perform rotating work shifts including split shifts on weekends and public holidays.

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