Technical Specialist

2 weeks ago

Singapore Wearnes Automotive Full time $80,000 - $120,000 per year

Responsibilities:

  • Perform diagnostic repairs on motorcycles, review diagnostic test results
  • Provide guidance to technicians on proper techniques in motorcycles troubleshooting
  • Responsible for smooth and efficiency workshop operations on daily basis
  • Handle technical queries and maintain high customer satisfaction
  • Perform service/repair work to ensure expected delivery timelines
  • Perform major fault diagnosis and repair work to all models
  • Responsible for quality controls on all serviced/repair works
  • Lead and mentor a team of technicians to meet daily productivity targets and KPIs
  • Coach and guide technicians when they faced difficulty performing service work
  • Carry out road tests with customers and diagnose problems accordingly
  • Advise technicians of any additional work found necessary on motorcycles being worked on
  • Ensure that tasks are written as detailed on the job card is completed within the manufacturer's standard repair times where possible
  • Notify service team of additional works needed or any delays in expected completion as soon as they become known so that customers are informed of the delay
  • Fully conversant with all manufacturers' technical literature to coach and develop training programs for all technical staff
  • Ensure workshop are fully equipped with necessary tools and equipment and in good working conditions
  • Ensure that the workshop is kept neat and tidy with safe working environment and reporting any hazards immediately to the manager
  • Any other tasks assigned by your manager

Requirements:

  • Relevant technical qualifications with minimum 5 years of motorcycles repairing experience
  • Candidate with hands-on technical experience
  • Team player with high level of initiative and drive
  • Possess a valid Class 3 driving licence

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