Senior Assistant Manager, Operations

Reporting to the Centre Manager at the NTU Centre in Computational Technologies for Finance (CCTF), the Senior Assistant Manager will lead and manage the full spectrum of operational, financial, and administrative functions related to the Centre's professional training programmes. The incumbent will play a key role in ensuring seamless programme delivery, stakeholder engagement, and regulatory compliance, while contributing to the strategic development and long-term sustainability of the Centre's training portfolio. This role requires a proactive and resourceful individual with strong coordination, analytical, and project management skills, capable of driving operational excellence and continuous improvement.

Job Responsibilities:

Programme Development & Strategic Execution

• Lead the design and development of training programmes aligned with industry needs and organisational goals.
• Conduct in-depth market analysis and stakeholder engagement to identify emerging trends and learning gaps.
• Drive the end-to-end programme lifecycle – from conceptualisation to evaluation – working closely with academic and industry experts.
• Propose new training initiatives and strategic partnerships to expand the Centre's outreach and impact.

Business Development & Stakeholder Management

• Develop and implement strategic outreach plans to grow and diversify the Centre's customer base (corporate partners, government agencies, and professionals).
• Build and maintain high-trust relationships with key stakeholders, including C-suite clients, faculty, and external collaborators.
• Represent the Centre in internal and external engagements to promote the value and impact of our training programmes.
• Drive customer satisfaction and retention through proactive communication and after-programme engagement.

Programme Operations & Team Coordination

• Oversee the full operational management of training delivery – including scheduling, logistics, resource planning, and on-site execution.
• Supervise junior officers and interns, providing guidance and performance feedback to ensure operational excellence.
• Lead cross-functional coordination with trainers, vendors, and internal departments to ensure smooth programme delivery.
• Manage crisis resolution and troubleshooting during programme execution.

Financial Planning & Budget Oversight

• Prepare and oversee detailed programme budgets, ensuring optimal resource allocation and cost-efficiency.
• Track revenue targets and perform variance analysis to support Centre's financial sustainability goals.
• Liaise with Finance on invoicing, vendor payments, and grants or fund utilisation, ensuring compliance with audit requirements.

Governance, Compliance & Quality Assurance

• Ensure all training activities comply with NTU's policies, funding requirements, and relevant legal/regulatory frameworks.
• Champion data protection and uphold PDPA and privacy regulations in all programme operations.
• Implement and continually refine Standard Operating Procedures (SOPs) for quality consistency.
• Use data analytics and participant feedback to drive continuous improvement in programme design and delivery.

Job Requirements:

• Bachelor's degree in a relevant discipline, with substantial experience in programme management, business development, or related fields. Relevant work experience in similar environments will be an advantage.
• A self-starter, adaptable and able to multi-task in a fast-paced environment.
• Excellent administrative skills.
• Good interpersonal and communication skills.
• Detail-oriented and strong organisational skills.
• Motivated self-starter who is comfortable working with a team, as well as independently, under tight deadlines.
• Strong conceptual and analytical skills.
• Experience or interest in Blockchain and distributed ledger technologies for applications in diverse domains will be advantageous but not mandatory.

We regret that only shortlisted candidates will be notified.