Digital Services Senior Engineer
1 week ago
Join to apply for the Digital Services Senior Engineer / Principal Engineer, Chief Information Office role at DSTA .
We are seeking a dynamic and forward-thinking Senior Engineer / Principal Engineer to lead transformative initiatives across both Capability Development (CapDev) and Operations & Support (O&S). This role offers a unique blend of strategic project leadership, hands-on technical innovation, and operational excellence. You'll be at the forefront of modernizing IT services, enhancing user experiences, and driving digital transformation in a mission-critical environment.
You will work on high-impact projects that blend innovation with real-world application, collaborate with cross-functional teams, and gain exposure to emerging technologies. This is your opportunity to shape the future of IT service delivery and user experience.
Your RoleCapability Development (CapDev)
- Lead Digital Transformation Projects
- Spearhead the design and deployment of next-generation IT solutions—such as a cutting-edge chatbot platform for IT service management, integrating speech-to-text capabilities and reimagining the smart contact centre experience.
- Explore Emerging Technologies
- Gain exposure to containerisation, AI, and other modern technologies while shaping scalable and intelligent service solutions.
- Support Communication Modernisation
- Drive the implementation and adoption of softphone systems to improve communication infrastructure and user experience.
- Optimize and Integrate IT Support Processes
- Identify, propose, and implement process improvements to enhance efficiency, responsiveness, and service quality. This includes reviewing and connecting internal IT service portals with external platforms to deliver a unified and intuitive user experience.
- Leverage Data for Smarter Decisions
- Analyse operational datasets (e.g., inventory data) to uncover insights that inform strategic and tactical decisions. Oversee software license tracking and renewal planning to maintain compliance and avoid service disruptions.
- Deliver Exceptional IT Services
- Manage and fulfill service requests such as device provisioning, ensuring timely and accurate support for end users.
- A degree in Information Technology, Computer Science, Engineering, or a related discipline
- Proficiency in routing and switching, wireless networking, network security, and virtualization
- Experience in designing, implementing, and troubleshooting network infrastructure (e.g., routers, switches, firewalls, wireless controllers, access points) is an advantage
- Familiarity with government IT security policies and processes is an added advantage
- Excellent written and verbal communication skills, with strong teamwork, analytical, and problem-solving abilities
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: Defense and Space Manufacturing
This job posting is active and accepting applications.
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