Senior Associate Director

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job description:

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

Duties & Responsibilities

1. Strategic IT Planning and Management:

2. Develop and implement IT strategies that align with CQT's research goals and objectives.

3. Oversee the planning, deployment, and maintenance of CQT's IT infrastructure, ensuring scalability, reliability, and security compliances.

4. Alignment of the centres IT practices with University policy and best practices.

5. Infrastructure and Systems Management:

6. Manage CQT IT resources, data storage solutions, and networking infrastructure essential to support the centre function.

7. Ensure the security and integrity of research data through robust data management policies and practices.

8. Coordinate with Centre IT services to ensure seamless integration and support for CQT-specific needs.

9. Support for Research and Development:

10. Work closely with researchers to understand their IT technology requirements and provide support solutions that to enhance their research capabilities.

11. Understand and support researchers on Facilitate the adoption of emerging technologies and tools that can advance quantum research.

12. Provide technical expertise and guidance in the development and deployment of the Centre applications and software.

13. Policy and Compliance:

14. Ensure compliance with university policies, data protection regulations, and funding agency requirements.

15. Develop and enforce IT policies, procedures, and standards specific to the needs of CQT.

16. Team Leadership and Collaboration:

17. Lead and mentor a team of CQT IT professionals, fostering a culture of collaboration and continuous improvement.

18. Liaise with other departments, faculty, and external partners to promote interdisciplinary collaboration and resource sharing.

19. User Support and Training:

20. Oversee the provision of technical support to CQT research staff, admin and students, ensuring timely resolution of IT issues.

21. Develop training programs and resources to enhance the IT skills of CQT members.

22. Innovation and Continuous Improvement:

23. Stay informed of the latest trends and advancements in IT.

24. Encourage innovative solutions and process improvements that enhance the efficiency and effectiveness of CQT IT services.

Qualifications

• Education and Professional Certification​- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.​ Professional certifications such as ITIL, PMP, CISSP, Cisco (CCNP/CCIE), or Microsoft (MCSE/Azure Solutions Architect) are highly desirable.

• Professional Experience​- Minimum 7 years of progressive IT infrastructure experience, with at least 3 years in a managerial or leadership role.​- Demonstrated experience managing research computing environments, high-performance computing (HPC) clusters, and/or scientific data storage solutions is strongly preferred.​- Proven track record in designing, deploying, and supporting robust, scalable, and secure IT infrastructure in large, complex organizations.

• Technical Skills​- Expertise in core infrastructure domains: networking (LAN/WAN, firewalls, VPN), servers (Windows/Linux), storage systems (SAN, NAS), and cloud services (AWS, Azure, Google Cloud).​- Hands-on experience with virtualization platforms (VMware, Hyper-V, or equivalent) and containerization (Docker, Kubernetes).​- Working knowledge of research-specific IT requirements, including data sharing, secure research environments, and compliance with national/international data protection standards (e.g., PDPA, GDPR).​- Familiarity with scientific workflow management systems and research data management platforms is advantageous.

• Leadership and Management​- Strong leadership abilities with experience building, developing, and managing multidisciplinary IT teams.​- Demonstrated capacity to manage IT projects, including requirements gathering, budgeting, resource allocation, and stakeholder communication.​- Experience in policy development, risk management, and leading IT audits or compliance reviews.

• Communication and Collaboration​- Excellent written and verbal communication skills, with an ability to translate complex technical information for diverse stakeholders, including researchers, administrators, and external collaborators.​- Proven ability to develop and maintain relationships with internal stakeholders, research partners, and external vendors.

• Other Requirements​- Commitment to supporting the mission and values of a national research institution, including research integrity, data security, and innovation.​- Ability to respond promptly to critical incidents and participate in after-hours support as needed.​- Demonstrated commitment to continuous professional development and staying abreast of emerging technologies relevant to the research sector.

More Information

Location: Kent Ridge Campus

Organization: NUS Information Technology

Department : Infrastructure - Systems & Platform

Employee Referral Eligible: Yes

Job requisition ID : 30347