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Policy Enforcement Manager, Harmful and Dangerous, YouTube

2 weeks ago

Pasir Panjang, Singapore GOOGLE ASIA PACIFIC PTE. LTD. Full time $90,000 - $120,000 per year
Product area

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Job description

Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

Qualifications
Job responsibilities
  • Support Detection teams in Engineering and Product, providing expert calibrations on policy verdicts. Research and stay up-to-date on trends in policy abuse and relevant events across local markets, working with other teams to integrate our intelligence intake and driving our enforcement response in emerging areas.
  • Manage escalations and calibrations for the policy vertical and ensure all incidents are triaged, tracked, investigated, resolved and communicated accurately.
  • Oversee policy understanding for the vertical, including leading quality of scaled enforcement, by effectively managing the feedback loop with vendor teams from documentation to consistent communication back to vendor teams.
  • Review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines.
  • Work non-standard, on-call rotation work hours occasionally.
Minimum qualifications
  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
  • Experience in content policy, anti-abuse, or reviewing online content.
Preferred qualifications
  • Experience with SQL and spreadsheets.
  • Ability to build relationships with cross-functional partners across geographies.
  • Ability to use data to drive strategy and business action.
  • Excellent influencing, communication, and problem solving skills, and excellent business acumen.