IT Specialist

Responsibilities
Endpoint & Application Management:

·       Deploy, configure, maintain endpoint devices such as desktops, laptops, mobile devices and IoT devices.

·       Ensure endpoints are updated with the latest software patches, security updates and configuration to meet client's standards.

·       Deploy, configure, maintain a portfolio of applications ensuring security and optimal performance.

·       Monitor applications usage and license compliance, managing software updates and patches efficiently.

·       Maintain up-to-date documentation of endpoint and application configurations and management procedures.

Security & Compliance:

·       Implementing and maintaining endpoint security measures guarantees the confidentiality, integrity, and availability of data.

·       Implementing and maintaining application security measures ensures protection against unauthorized access, data breaches, and various threats, while aligning with corporate policies.

·       Ensure endpoints and applications comply with corporate policies and industry standards.

Continuous Monitoring:

·       Implement endpoint and applications security and performance monitoring to maintain the confidentiality, integrity and availability of data and applications.

Automation:

·       Develop and implement automation scripts and tools to streamline endpoint and application management tasks such as deployment, updates, monitoring, and troubleshooting.

·       Utilize automation frameworks to reduce manual efforts and increase operational efficiency.

Troubleshooting & Support:

·       Provide L2/3 support to end users, diagnosing and resolving issues related to endpoint devices, applications, and connectivity.

·       Document troubleshooting steps, solutions, and user support interactions to maintain a knowledge base and improve service efficiency.

User Training & Documentation:

·       Create user documentation, training materials, and FAQs to facilitate user adoption of new technologies and best practices for endpoint and application usage.

·       Conduct training sessions or workshops to educate end users on endpoint security, application features, and IT policies.

Vendor & Asset Management:

·       Manage relationships with hardware and software vendors, including procurement, licensing, and warranty management.

·       Maintain an inventory of endpoint devices, software licenses, and IT assets, ensuring accurate documentation and asset tracking.

Continuous Improvement:

·       Stay current with the latest developments in endpoint and application management technologies and practices.

·       Evaluate and recommend new tools and solutions to improve endpoint and application management and security.

·       Participate in the development and implementation of IT projects and initiatives related to endpoint and application services.

Requirements
Qualifications and Skills:

·       Bachelor's degree preferably in the field of Information Technology, Computer Science or Engineering.

· years of experience in endpoint and application management in managed service environment.

·       Proficiency in endpoint management tools such as JumpCloud, Clonezilla, or similar.

·       Preferably In-depth knowledge and hands-on experience managing applications such as: Google Workspace, Office 365, Active Directory, Adaxes, Atlassian Products, Crowstrike, Jumpcloud, ZenDesk, Slack and MFA security tools.

·       Experience in automation tools such as ansible.

·       Expertise in Windows, macOS, and Linux operating systems, including installation, configuration, and troubleshooting.

·       Understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN.

·       Proficiency in scripting languages

·       Prefer candidates with the relevant certifications, such as Google Workspace Administrator, Microsoft Certified Solutions Expert (MCSE), ITIL Foundation Certification.

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