f&b operations manager

2 weeks ago

West Region, Singapore Private Advertiser Full time $60,000 - $120,000 per year

We are seeking a results-driven and experienced Operations Manager to oversee and optimize the day-to-day operations of our F&B outlets. The ideal candidate will have a strong background in hospitality or F&B retail, excellent leadership skills, and a passion for delivering exceptional guest experiences while driving operational efficiency and profitability.


Key Responsibilities:

  • Operational Oversight:

  • Manage the daily operations of multiple retail units

  • Monitor inventory control to minimize stocks in outlets

  • Team Leadership:

  • Recruit, train, and supervise staff

  • Develop team schedules and manage labor budgets
  • Conduct regular performance evaluations and coaching

  • Customer Service & Quality Control:

  • Ensure a consistent and high-quality customer experience

  • Handle guest complaints and resolve service issues promptly
  • Implement SOPs and service standards across all retail outlets

  • Financial & Strategic Management:

  • Assist in budget planning and monitor financial performance

  • Analyze sales reports and identify areas for improvement
  • Implement cost-control strategies without compromising service quality

  • Health & Safety Compliance:

  • Conduct regular audits and ensure corrective actions are taken

  • Upkeep/Maintenance Management:

  • Liaise with Brands person in-charge for update of the brand on pricing and promotion

  • Ensure brands standard is meet within all stores

Qualifications:

  • Diploma/Bachelor's degree in Hospitality Management, Business Administration, or related field
  • 5-10 years of experience in retail operations or hospitality management
  • Must have experience in food & beverage industry
  • Strong leadership, communication, and organizational skills
  • Proficiency in POS systems and inventory management tools
  • Able to work flexible hours or days at time (including weekend and PH)

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