
Sr. Manager, Professional Services
7 days ago
The impact you will have:
- You will achieve regional team targets for billable utilisation and hiring
- You will partner with Sales Leaders and Field Engineering leaders to achieve success with professional services projects with customers
- Help resolve customer issues and escalations on key accounts and ensure delivery excellence for our professional services engagements
- Analyze operational processes, perform training needs assessments and identity opportunities for services delivery improvements and contribution to customers.
- Manage the Professional Services team and act in a supportive manager capacity, including handling escalations, mentoring team members, building a career path for the assigned team members.
- Management experience managing consultant/delivery teams and/or professional services organisation.
- Experience driving software platform adoption in Fortune 500 organisations in markets such as: Finance, Media, Retail, Telco, Energy, and Healthcare.
- Implement a project schedule with experience with customer engagement.
- Experience with Databricks products, Apache Spark ecosystem, and/or direct competitors is a plus
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