Global Ecommerce Merchandise Analyst

3 days ago

Singapore Williams-Sonoma, Inc. Full time $60,000 - $80,000 per year

Overview of the Merchandise Analyst role

The eCommerce team is responsible for delivering a superior site experience for the customer, using data and customer insights to deliver easy, inspiring product discovery and helpful, intuitive, content-rich product pages.

You will have the opportunity to collaborate closely with cross-functional partners to deliver a seamless, friction-free, shopping experience online.

Responsibilities

  • Perform product builds and UAT (Seasonal as well as weekly checks)
  • Perform regular incremental updates/maintenance of the web assortment, adhering to the standards of our US sites
  • Monitoring the performance of Related Product setup and Group-to-Category setup
  • Create/build out categories, thumbnails and visual navigation set up and quarterly updates
  • Perform season copy/delete
  • Update SEO copy when required
  • Managing promotion set-up and takedown
  • Resolve/fix PIP (Product Information Page) issues raised by merchants and stores
  • Continual review of sites conducting PIP and site scrubs to ensure a seamless and accurate shopping experience
  • Support ad-hoc projects as assigned
  • Work across multiple platforms including Adobe Experience Manager, Airtable, Curalate and Constructor
    Build and maintain relationships based on thorough planning, timely and professional communications, and intelligent problem-solving with internal partners, and cross-functional resources.

Criteria

  • Min tertiary qualification and 2 years of e-commerce or related experience (candidates with less experience can be considered for the Specialist position)
  • Ability to make timely decisions, anticipate problems, and provide creative solutions
  • Strong affinity for the products and brands
  • Proven analytical, business planning, and organizational skills
  • Ability to deal with ambiguity, fast pace, and a changing environment
  • Experience working in a global business and across multiple time zones
  • Strong attention to detail
  • Intermediate Excel skills (working knowledge with pivot tables and v-lookups)

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