IT Field Services Support Specialist

2 weeks ago

East Region, Singapore RVM Systems Pte Ltd Full time

Responsible for service, IT and on-site support of RVM Systems reverse vending machines [RVMs].

It is an exciting role involving traveling, facing customers and multitasking between solving technical problems and issues, and communication with and education of customers on how to use reverse vending machines.

·       Prepare and configurate RVMs ready for delivery to sites

·       Install, service and maintain RVM at sites across Singapore e.g.

o    Complete first time installation

o    Carry out routine planned maintenance on RVMs

o    Attend equipment breakdowns, diagnose faults, identify parts required and effect the repair

·       Ensure maximum performance of RVM Systems

·       Day-to-day tasks such as product management and specialization

·       Utilizing analytical skills to assess product performance

·       Communication with R&D to ensure the right product development

·       Effectively communicating with both internal teams and external stakeholders.

·       Ensure all required documentation is completed in full and in the timely manner required

·       Ensure the Company polices and guidelines are adhered to at all times

·       Ensure our company equipment is kept secure at all times

Desired skills:


• IT education or relevant work experience.


• Intermediate-level Linux knowledge (CLI, networking, troubleshooting).


• Basic knowledge of computer networks.


• Strong problem-solving, troubleshooting, and focus skills (reading log files and making changes to configuration files).


• Previous experience with relational databases, particularly PostgreSQL (navigating, making changes via the command line).


• Ability to use a multimeter to troubleshoot electrical issues.

Bonus:


• Previous experience with a programming language (preferred: Java, Python).


• Previous experience with writing bash scripts.


• Experience in using and configuring API solutions.

This job description will evolve with building up RVM systems and our services in Singapore market.

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