Programme & Knowledge Management Manager

Date: 2 Oct 2025

Location: Singapore, Singapore

Company: Singtel Group

NCS Dojo drives learning across NCS. We design, develop, and deliver leadership and other competency development programmes for colleagues across the organization, working with learning partners, and across different channels both in-person, as well as virtual ones. We also curate and develop a range of NCS owned content for self-paced learning.

Our NCS Dojo team is recruiting to meet the learning needs of the organisation in Singapore and across the region.

As a Programme Manager in Learning & Development, you report to Head, Learning & Development and own the full cycle of programme management—from design and rollout to reporting, administration, and compliance. You operate at the intersection of learning management, operations, stakeholder engagement, and digital transformation. You also strengthen apprenticeship-centric learning and the NCS Way, where colleagues learn from one another and from practice, while embracing automation, AI, and data-driven insights to streamline delivery, personalise learning, and scale impact.

What will you do?

Learning Programme Management

• Plan, launch, and track complex, large-scale learning programmes (e.g. compliance modules, PM frameworks, capability academies) aligned to NCS's business strategies and career development models.
• Align programme objectives with business strategy and workforce development needs.
• Work with internal stakeholders to curate content, and oversee development and delivery of the learning programmes
• Monitor learner progress, participation, and completion rates, ensuring reporting is accurate and timely.
• Apply digital learning innovations (e.g. adaptive pathways, analytics dashboards) to strengthen programme effectiveness.

Knowledge and Content Management

• Manage SharePoint/Teams repositories for learning materials, ensuring streamlined versioning and accessibility.

Marketing and Outreach

• Socialise programmes and ensure reach to target audience using internal marketing channels

Operational & Administrative Backbone

• Maintain programme plans, trackers, dashboards, and calendars.
• Coordinate logistics with operations team for learning programmes - venue, AV, virtual tools, materials preparation.
• Prepare leadership decks, including programme updates and reviews, and compliance reports.
• Support LMS/LXP administration, including enrolments, reminders, and issue resolution.
• Track vendor contracts, invoices, and programme budgets.

Stakeholder & Learner Engagement

• Engage not just with business leaders and People & Culture (HR) partners, but also with Dojo programme sponsors, advisors, and internal facilitators to co-create impactful learning.
• Handle day-to-day comms: invitations, reminders, FAQs, and learner support queries for programmes under assigned portfolio.
• Collect feedback, document lessons learned, and continuously improve learner experience.

Compliance & Reporting

• Support audits and compliance reporting while reinforcing NCS' desired culture, Purpose, Beliefs and Impact in all learning activities.
• Track requirements (e.g. mandatory compliance learning) and follow up with stakeholders.
• Explore automation opportunities for compliance tracking and reporting to reduce manual admin

The Ideal Candidate Should Possess:

• Strong L&D and programme management background (PMP, Agile/Scrum useful).
• Excellent stakeholder management and communication skills, ability to influence across levels.
• Learner-centred mindset; curiosity and continuous improvement orientation.
• Skilled in LMS/LXP platforms, compliance learning, and digital learning ecosystems.
• Proficient in ops tools or a fast learner (Microsoft 365 suite (including SharePoint, Teams, Power Automate and PowerBI)).
• Practical awareness of AI/automation in learning ops, data analytics for L&D, and emerging learning technologies.
• High attention to detail, strong organisation, and ability to balance admin execution with forward planning.
• While able to work independently, is also a team player
• A strong technical qualification and keen interest in technology will be an advantage

Impact of the Role

This role ensures today's learning programmes run reliably, while contributing to NCS Dojo's mission of enabling apprenticeship-centric learning, building communities, and investing in talent-led delivery for the future.