Senior / Executive, Property Management Office

Company description:

SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.

Job description:

Job Purpose

You will be responsible for the assigned property management of SMRT/BUS/BPLRT/etc. shops, automated machines and short-term lease spaces and others as directed by Manager or Branch Manager.

Supported by a team of executives and property officers, and Engineers/Technicians you are required to plan, formulate, manage and oversee as follows:

Responsibilities

Tenant Management:

• Lead the team in addressing tenant maintenance and technical requests promptly.
• Resolve tenant disputes and escalate to senior management as needed.
• Recommend measures to improve the operation and efficiency of commercial spaces.
• Coordinate lease non-renewals, including refunds, reinstatement checklists, and final accounts for utilities.
• Manage the handover and takeover (HOTO) of push carts and tenant assets, ensuring proper records.
• Ensure tenants comply with lease provisions and escalate non-compliance after consulting senior management.
• Prepare incident reports for tenant non-compliance with security or safety standards; present findings at WSSQ sessions when required.
• Maintain awareness of safety and security requirements, ensuring compliance with regulations and policies.
• Coordinate maintenance and tenancy work efficiently across all units.
• Oversee the maintenance of systems across SMRT lines, including fire safety, energy and recycling programs, and portable grease traps.
• Plan staff working hours to ensure 24/7 coverage for emergencies.
• Ensure timely servicing and repair of air-con, kitchen exhaust systems, and other services provided to tenants.

Electricity and Air-Con Charge Administration:

• Maintain records of electricity and air-con charges and related transactions.
• Collaborate with Stellar and other SMRT software for billing management.
• Manage budget for system and equipment replacements, tenders, and procurement.
• Review and consolidate budget submissions for approval.

Tenant Fit-Out/Short-Term Events Coordination:

• Ensure tenant fit-out plans meet guidelines and standards.
• Maintain records of all drawings, plans, and submissions.
• Coordinate the execution of fit-out works, ensuring compliance with relevant authorities.
• Supervise space handover, inspections, and reinstatement work.
• Provide support for short-term events, including communication, coordination, and on-site management.
• Track tenant submissions, providing guidance and clarification.
• Conduct inspections to ensure compliance with approved renovation plans.
• Liaise with prospective tenants on proposals and design submissions.
• Ensure timely completion of tenant renovations and fit-outs.
• Ensure timely submission of modification/alteration works for approval.

Environmental Sustainability:

• Implement environmental sustainability policies for commercial spaces, in consultation with Trains and LRT.
• Manage initiatives related to BCA Green Mark certification and sustainability programs.
• Ensure quality service delivery in coordination with internal departments.
• Conduct regular inspections of commercial spaces to ensure compliance with safety, security, and environmental standards.
• Advise tenants on service quality and operational improvements.
• Monitor compliance with statutory requirements, regulations, and policies.

Commercial Space Asset Enhancement:

• Collaborate on asset enhancement programs for commercial spaces.
• Support station upgrade initiatives to improve connectivity and the commuter travel experience.

Others:

• Perform additional duties assigned by Manager or Branch Manager to improve branch efficiency and productivity.

Qualifications & Work Experience

• Degree in Building/ Facilities Management / Engineering/Infrastructure & Project Management with a minimum of 3 to 5 years of relevant working experience.

Skills

• Self-driven and results-oriented, with strong leadership skills to guide the team to excellence under tight deadlines.
• Excellent written and verbal communication skills to liaise effectively with tenants, internal teams, and stakeholders.
• Attention to detail and a good understanding of the retail/commercial property industry will be an advantage.
• Ability to coordinate multiple priorities, manage resources efficiently, and make informed decisions.
• Strong problem-solving and analytical skills to address operational, technical, and tenant related challenges effectively.