Customer Service Executive

1 week ago

Bedok North, Singapore Theseafoodcompany Pte. Ltd. Full time $40,000 - $60,000 per year
Job Description Job Description & Requirements

Position Overview:

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive specializing in Order Management. The successful candidate will play a pivotal role in ensuring a seamless order processing experience for our customers. The primary responsibility will be to manage and oversee the end-to-end order fulfilment process, ensuring accuracy, efficiency, and exceptional customer satisfaction.

Key Responsibilities:

1. Order Processing:

  • Receive and review customer orders, ensuring accuracy and completeness.
  • Input orders into the system accurately and in a timely manner.
  • Coordinate with various departments to ensure order fulfilment within specified timelines.
  • Lead and see-through end-to-end delivery process of orders (from arrangement of deliveries to delivery date)
  • Handle returns enquiries and provide clear guidance to customers on return process.
  • Handle all claim matters on defects and wrong pricings, etc.

2. Customer Communication:

  • Communicate with customers regarding order status, delivery timelines, and any relevant updates.
  • Handle customer inquiries and concerns professionally and efficiently.
  • Provide proactive communication to customers regarding any potential delays or issues.
  • Follow up to resolve any issues that arises.

3. Issue Resolution:

  • Investigate and resolve order-related issues promptly and effectively.
  • Collaborate with cross-functional teams to address any challenges in the order fulfilment process,
  • To resolve feedback and address operation challenges.
  • Proactively identify opportunities for process improvement to enhance overall customer satisfaction.

4. Documentation and Record Keeping:

  • Maintain accurate and up-to-date records of customer orders, interactions, and resolutions.
  • Prepare and maintain reports related to order processing metrics.

5. Collaboration:

  • Work closely with the Sales, Warehouse, and Logistics teams to optimize order fulfilment processes.
  • Collaborate with internal stakeholders to ensure alignment on customer expectations and delivery commitments.
  • Foster a positive work environment.

Qualifications:

  • Possess a Degree (Fresh graduate), Diploma or equivalent
  • 2 years of proven experience in customer service, order management, or a related role.
  • Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.
  • Strong organizational and multitasking abilities.
  • Attention to detail and a commitment to accuracy.
  • Problem-solving skills with a proactive and customer-centric approach.
  • Proficiency in using order management systems and related software.

Preferred Skills:

  • Familiarity with order processing systems.
  • Prior experience in a fast-paced customer service environment.
  • Knowledge of supply chain and logistics processes.
  • Ability to adapt to changing priorities and thrive in a dynamic work environment.

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