AVP, Collections Supervisor

*WHO WE ARE:*

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

As a Collections Supervisor, you'll play a crucial role in the business objectives of mitigating flow through of accounts to Non-Performing Loan status. You will work closely with our customers by developing repayment solutions to help them manage their debts, achieving a good balance between our business needs and customers' payment abilities.

How you succeed

To excel in this role, you'll need to strike a balance between empathy and assertiveness. You'll work closely with your team to develop and implement effective collection strategies, leveraging data and insights to identify opportunities for improvements, including streamlining of processes. Your ability to communicate effectively, both verbally and in writing, will be essential in negotiating with customers and resolving complex issues.

What you do

Manage and lead the Unsecured pre NPL team to control delinquencies and minimise flow through to Non-Performing Loans (NPL) for Consumer and Small Business Lending.

• Responsible for effective portfolio management of unsecured delinquent and assessing the credit worthiness of cases to minimise flow through to non-performing loans (NPL).
• Supervise and manage subordinate staff in their day-to-day performance and ensure smooth operations daily.
• Lead and develop a high performing team through personal coaching, feedback appraisals and training, to achieve portfolio and individual indicators set.
• Analyse portfolio management information and implement collection strategies to control delinquencies.
• Possess strong process framework to ensure compliance with regulations and polices.
• Plan for succession and continuity of jobs by identifying and developing potential staff.
• Implement work force initiatives to enhance collaboration, maintain high staff morale and positive employee engagement
• Assume projects and streamlining of processes to improve efficiencies or controls

Who you are

• 5-8 years of Collections experiences
• At least 8 years of working experience with at least 3 years in managerial/supervisory position within banking industry
• Strong leadership, coaching and motivational skills, with the ability to motivate and develop a high performing team
• Excellent communication and negotiation skills
• Analytical and problem-solving skills, with the ability to interpret collections data and apply appropriate collections strategies
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects

Who you work with

Group Risk Management works independently to protect, build, and drive our businesses. The team support good decision-making. With strong risk analysis. And a crucial, comprehensive role in sharpening our competitive edge. Optimising risk-adjusted returns. It's about seeking and adopting best-in-class practices. Protecting the group from unforeseen losses. Keeping risk within appetite. Embracing change and managing growth in one of the world's strongest banks.

Specifically, you will be part of the Collections Team, under the Group Consumer Credit Risk Management Department, which is responsible for managing credit risk and developing strategies to minimize losses.

*What we offer:*

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.