Avp, Team Lead, Collections

5 days ago

Singapore DBS Bank Full time

Business FunctionRisk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure. Job ObjectiveTo lead the team, equipping all team members with the necessary skills and knowledge to perform effective and persistent collection actions.
This will minimize credit losses, maximize recovery of past due outstanding amounts, control delinquencies, and reduce flow-through rates, Non-Performing Loans (NPL), specific provisions (Secured & Unsecured), and write-offs across the portfolios. Job Responsibility* Supervise and lead the team to control delinquencies, minimise flow through of accounts, NPL, specific provisions for Secured & Unsecured Loans.* Monitor and manage individual and team performance against Key Performance Indicators (KPIs) and collection targets (e.g., delinquencies, flow-through rate, collectors’ productivity).* Provide continuous coaching, mentoring, and training to team members to enhance call quality, negotiation skills, regulatory compliance, and overall productivity.* Conduct regular team meetings and performance reviews, providing constructive feedback and developing staff to perform at higher levels through personal coaching, training, and performance appraisals (e.g., call reviews, complaints, feedback).* Manage staff resources to ensure smooth day-to-day operations and achieve job objectives.* Implement continuity and succession planning, fostering staff development to achieve organizational goals and maintaining high team morale.* Responsible for effective portfolio management of accounts in respective ranges, analyzing delinquent accounts and developing effective collection strategies.* Handling and escalation of complex cases or unusual situations and high-risk cases to management for review and decision-making, recommending legal action when necessary.* Ensure that all collection correspondences and actions adhere to established guidelines and processes, as well as regulatory and statutory compliance.* Collaborate with other internal departments to streamline collection processes and resolve complex cases.* Take on ad-hoc projects/tasks as assigned. Requirements:

  • AVP, Team Lead, Collections

    20 hours ago

    Singapore DBS Bank Full time

    Overview AVP, Team Lead, Collections role at DBS Bank Business Function Risk Management Group works closely with our business partners to manage the bank's risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our...

  • AVP, Collections Supervisor

    6 days ago

    Singapore OCBC Full time

    Join to apply for the AVP, Collections Supervisor role at OCBC Join to apply for the AVP, Collections Supervisor role at OCBC Who We Are As Singapore's longest established

  • VP/AVP, Team Lead

    6 days ago

    Singapore DBS Bank Full time

    VP/AVP, Team Lead - Structured Trade Operations, Institutional Banking Group Operations (IBGO), Group COO Join to apply for the VP/AVP, Team Lead - Structured Trade Operations, Institutional Banking Group Operations (IBGO), Group COO role at DBS

  • Avp, Collections Supervisor

    2 weeks ago

    Singapore OCBC Bank Full time

    **AVP, Collections Supervisor** **-** **(**2500001F**)** **Why Join** As a Collections Supervisor, you’ll play a crucial role in the business objectives of mitigating flow through of accounts to Non-Performing Loan status. You will work closely with our customers by developing repayment solutions to help them manage their debts, achieving a good balance...

  • AVP - Underwriter Team Lead

    6 days ago

    Singapore GREAT EASTERN Full time

    Join to apply for the AVP - Underwriter Team Lead role at GREAT EASTERN Join to apply for the AVP - Underwriter Team Lead role at GREAT EASTERN Get AI-powered advice on this job and more exclusive features. About The Job The role reports to the Section Head, GEC Underwriting and is responsible to provide underwriting service on Life or A&H new...

  • AVP - Underwriter Team Lead

    12 hours ago

    Singapore GREAT EASTERN Full time

    Join to apply for the AVP - Underwriter Team Lead role at GREAT EASTERN Join to apply for the AVP - Underwriter Team Lead role at GREAT EASTERN Get AI-powered advice on this job and more exclusive features. About The JobThe role reports to the Section Head, GEC Underwriting and is responsible to provide underwriting service on Life or A&H new...

  • Collections Team Lead

    3 days ago

    Singapore CAPITAL C PEOPLE XPERIENCE PTE. LTD. Full time

    **“Driving financial inclusion, enhancing lives” Capital C Corporation is a fintech holding conglomerate with a mission to provide holistic financial services to the under-served in Singapore and Southeast Asia, both for consumers and SMEs, by capitalising on the best-emerging technologies in the market which include digitization, AI and machine...

  • AVP, Lead Analyst, Wholesale Credit Risk Modelling

    6 days ago

    Singapore OCBC Full time

    AVP, Lead Analyst, Wholesale Credit Risk Modelling Join to apply for the AVP, Lead Analyst, Wholesale Credit Risk Modelling role at OCBC AVP, Lead Analyst, Wholesale Credit Risk Modelling 1 day ago Be among the first 25 applicants Join to apply for the AVP, Lead Analyst, Wholesale Credit Risk Modelling role at OCBC Get AI-powered advice on this job and more...

  • Collections Team Lead

    3 days ago

    Singapore beBeeRecovery Full time $80,000 - $120,000

    Job DescriptionThis role involves managing the collections and recovery team, overseeing daily operations, guiding complex case resolutions, and ensuring compliance with legal and regulatory standards.ResponsibilitiesPlan daily work allocation and prioritize tasks to optimize team performanceOversee daily operations, including monitoring cash flow, credit...

  • AVP/Sr Assoc, Team Lead, Transaction Services-Trade Operations

    6 days ago

    Singapore DBS Bank Limited Full time

    AVP/Senior Associate, Team Lead, Transaction Services-Trade Operations, Institutional Banking Group Operations (IBGO), Group COO - (WD74559) Business Function Group Operations enables and empowers the